Website Trainer
4 weeks ago
We are seeking a skilled Website Trainer to join our team at AutoTrader. As a Website Trainer, you will be responsible for training clients on our TAdvantage website platform. Your primary goal will be to ensure that clients are prepared to effectively manage their website content, settings, inventory, and leads. You will be hosting webinars and providing one-on-one training as needed. Your strong communication skills and ability to work with clients will be essential in this role.
Key Responsibilities
1. Conduct implementation training for new clients, including virtual customer training and establishing efficient training plans.
2. Provide coaching on landing page creation and content management, as well as helping to improve and maintain the quality of customer service offered to our clients.
3. Reinforce the sale of products and Autosync services by ensuring a consistent message and approach with customers after the sales and onboarding process.
4. Collaborate with internal and external departments to resolve client issues and implement solutions in a timely and satisfactory manner.
Requirements
· Experience in the automotive industry (minimum 2 years)
· Expertise in website platforms (preferably WordPress) and training techniques (minimum 1 year preferred)
· Strong communication skills and ability to work with clients
· Experience with operational software like WordPress, JIRA, Salesforce, and MS Office Suites
· Good understanding of web technologies and their practical use on the website
What We Offer
· Competitive salary and annual bonus structure
· 3% CPP matching
· Annual lifestyle allowance of $1500 for professional development
· Conferences and training budget
· Regular internal training programs
· Discounts to nation-wide gyms and onsite gyms
· Employee and Family Assistance Program
· Virtual wellness program
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