Customer Service Representative

1 week ago


SalaberrydeValleyfield, Quebec, Canada Fed Supply Full time
About the Role

We are seeking a highly skilled and bilingual customer service agent to join our team at Fed Supply. As a customer service representative, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Contribute to the company's image by ensuring the quality of information provided to customers.
  • Ensure and monitor the integrity and accuracy of information entered into the customer management system when opening and updating customer accounts.
  • Assist customers with account openings, updates, payments, complaints, or requests for information, via phone, email, or in-person contact.
  • Explain product sales conditions clearly and fairly.
  • Conduct customer satisfaction surveys.
  • Monitor and validate exceptional transactions on a daily basis, whether declared or not, and if necessary, draw up an analysis report to share information.
  • Participate in call center activities as defined by the Customer Service Supervisor.
Requirements
  • Completed DES.
  • One (1) to three (3) years' experience in customer service.
  • Communication skills (English and French) and computer skills (an important asset).
  • Customer service orientation and self-control.
  • Ability to multitask.


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