Project Manager, Business Systems and Customer Experience

5 days ago

Brossard, Quebec, Canada Acuity Brands Full time

We are seeking a talented and enthusiastic Project Manager – Information Systems (IS) and Customer Experience (CX) to play a pivotal role in driving the successful implementation of key IS and CX projects, including Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Business Intelligence (BI), and other business systems initiatives.

Your responsibilities will span the entire project lifecycle, from planning and execution to monitoring and closure. You will work closely with cross-functional teams (Finance, Sales, Operations, Customer Experience, and others) to ensure that all projects align with organizational goals and deliver value to stakeholders.

A successful candidate will possess a strong background in project management, particularly within information systems, and demonstrate a proven ability to manage complex projects with multiple stakeholders. Your ability to communicate effectively, both with technical teams and non-technical stakeholders, will be crucial in ensuring project alignment and success.

**Key Responsibilities:**

  • Develop detailed project plans, including scope, objectives, timeline, resource allocation, and budget.
  • Coordinate internal resources and third parties/vendors for the flawless execution of projects.
  • Ensure that all projects are delivered on-time, within scope, and within budget.
  • Use appropriate methodologies to manage changes in project scope, schedule, and costs.
  • Act as the primary point of contact for project stakeholders.
  • Communicate project status, issues, and risks to stakeholders regularly.
  • Facilitate project meetings, including kick-off, status, and review meetings.
  • Work closely with the technical teams to ensure requirements are met.
  • Collaborate with various departments to ensure alignment and successful project outcomes.
  • Perform risk management to minimize project risks.
  • Create and maintain comprehensive project documentation.
  • Lead and motivate project team members.
  • Foster a collaborative and high-performance team environment.

**Requirements:**

  • Bachelor's degree in Information Systems Management, Business Administration, Engineering, or a related field.
  • PMP or other Project Management certification.
  • 5+ years of Project Management experience, including:
    • Proven experience managing ERP, CRM, BI, and other business systems projects.
    • Proven experience in the delivery of CX projects involving cross-functional stakeholders.
    • Management of simultaneous projects of different sizes and complexity levels.

**Preferred Skills:**

  • Proficiency in project management software (MS Project) and/or Azure DevOps for task management within an Agile/Scrum framework.
  • Strong knowledge of Microsoft Office 365.
  • Strong understanding of customer service, technical support, and customer training processes and solutions.
  • Bilingual French and English.

  • Project Manager

    6 days ago

    Brossard, Quebec, Canada Acuity Brands Full time

    Job SummaryWe are seeking a highly skilled and experienced Project Manager - Information Systems and Customer Experience to drive the successful implementation of key IS and CX projects. This role will play a pivotal part in driving business growth and enhancing customer satisfaction.The ideal candidate will possess a strong background in project management,...

  • Project Manager

    6 days ago

    Brossard, Quebec, Canada Acuity Brands Full time

    Job SummaryWe are seeking a highly skilled and experienced Project Manager - Information Systems and Customer Experience to drive the successful implementation of key IS and CX projects. This role will play a pivotal part in driving business growth and enhancing customer satisfaction.The ideal candidate will possess a strong background in project management,...

  • Project Manager

    5 days ago

    Brossard, Quebec, Canada Acuity Brands Full time

    Acuity Brands is seeking a talented and enthusiastic Project Manager – Information Systems (IS) and Customer Experience (CX) to drive the successful implementation of key IS and CX projects. Your responsibilities will span the entire project lifecycle, from planning and execution to monitoring and closure. You will work closely with cross-functional teams...

  • Project Manager

    4 days ago

    Brossard, Quebec, Canada Acuity Brands Full time

    Acuity Brands is seeking a talented and enthusiastic Project Manager – Information Systems (IS) and Customer Experience (CX) to drive the successful implementation of key IS and CX projects. Your responsibilities will span the entire project lifecycle, from planning and execution to monitoring and closure. You will work closely with cross-functional teams...

  • Customer Experience Manager

    1 week ago

    Brossard, Quebec, Canada CB Canada Full time

    Job SummaryThis position plays a critical role in ensuring the smooth operation of our logistics services within CB Canada. As a key member of our team, you will be responsible for coordinating day-to-day activities, resolving customer concerns, and supporting safety and compliance initiatives.Key Responsibilities:Resolve customer complaints and concerns in...

  • Director, Customer Experience Enablement

    7 days ago

    Brossard, Quebec, Canada ACUITY BRANDS LIGHTING, INC. Full time

    About the RoleWe are seeking a highly skilled and experienced Director, Customer Experience Enablement to join our team at Acuity Brands Lighting, Inc. As a key member of our organization, you will play a critical role in driving customer satisfaction and loyalty across our global operations.Key ResponsibilitiesCX Strategy Implementation: Develop and execute...

  • Director, Customer Experience Enablement

    1 week ago

    Brossard, Quebec, Canada ACUITY BRANDS LIGHTING, INC. Full time

    About the RoleWe are seeking a highly skilled and experienced Director, Customer Experience Enablement to join our team at Acuity Brands Lighting, Inc. As a key member of our organization, you will play a critical role in driving customer satisfaction and loyalty across our global operations.Key ResponsibilitiesCX Strategy Implementation: Develop and execute...

  • Customer Experience Representative

    1 day ago

    Brossard, Quebec, Canada TD Bank Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our branch team, you will be responsible for delivering exceptional customer experiences and contributing to the ongoing improvement of our branch customer experience.Key Responsibilities:Customer...

  • Customer Experience Representative

    2 days ago

    Brossard, Quebec, Canada TD Bank Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our branch team, you will be responsible for delivering exceptional customer experiences and contributing to the ongoing improvement of our branch customer experience.Key Responsibilities:Customer...

  • Customer Experience Representative

    2 days ago

    Brossard, Quebec, Canada TD Bank Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our branch team, you will be responsible for delivering exceptional customer experiences and contributing to the ongoing improvement of our branch customer experience.Key Responsibilities:Customer...

  • Director, Customer Experience Enablement

    1 week ago

    Brossard, Quebec, Canada Acuity Brands Full time

    About the RoleWe are seeking a highly skilled and experienced Director of Customer Experience Enablement to join our team at Acuity Brands. As a key member of our global customer experience team, you will play a critical role in driving customer satisfaction and loyalty across our organization.Key ResponsibilitiesCX Strategy Implementation: Develop and...

  • Director, Customer Experience Enablement

    7 days ago

    Brossard, Quebec, Canada Acuity Brands Full time

    About the RoleWe are seeking a highly skilled and experienced Director of Customer Experience Enablement to join our team at Acuity Brands. As a key member of our global customer experience team, you will play a critical role in driving customer satisfaction and loyalty across our organization.Key ResponsibilitiesCX Strategy Implementation: Develop and...

  • Director, Customer Experience Enablement

    3 days ago

    Brossard, Quebec, Canada Acuity Brands Full time

    About the RoleWe are seeking a highly experienced and strategic Director to lead our Customer Experience Enablement initiatives. As a key member of our team, you will be responsible for driving the development and implementation of customer-centric strategies across our global operations.Key ResponsibilitiesCX Strategy Implementation: Oversee the delivery of...

  • Director, Customer Experience Enablement

    4 days ago

    Brossard, Quebec, Canada Acuity Brands Full time

    About the RoleWe are seeking a highly experienced and strategic Director to lead our Customer Experience Enablement initiatives. As a key member of our team, you will be responsible for driving the development and implementation of customer-centric strategies across our global operations.Key ResponsibilitiesCX Strategy Implementation: Oversee the delivery of...

  • Customer Experience Associate

    1 week ago

    Brossard, Quebec, Canada TD Bank Full time

    Work Location:CanadaHours:15Line of Business:Personal & Commercial BankingPay Details:We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.Job Description:KEY...

  • Global Customer Experience Leader

    3 weeks ago

    Brossard, Quebec, Canada Acuity Brands Full time

    Acuity Brands is seeking a highly motivated and experienced Global Customer Experience Leader to join our team. This individual will play a pivotal role in shaping and driving the customer experience strategy across all facets of our business. As the Global Customer Experience Leader, you will be responsible for developing and implementing comprehensive...

  • Birks Store Manager

    1 week ago

    Brossard, Quebec, Canada BIJOUX BIRKS Full time

    About the RoleWe are seeking a highly motivated and experienced Store Director to lead our Birks store in Dix30, Brossard. As a key member of our management team, you will be responsible for driving sales growth, delivering exceptional customer service, and fostering a positive work environment.Key ResponsibilitiesDevelop and implement sales strategies to...

  • Birks Store Manager

    7 days ago

    Brossard, Quebec, Canada BIJOUX BIRKS Full time

    About the RoleWe are seeking a highly motivated and experienced Store Director to lead our Birks store in Dix30, Brossard. As a key member of our management team, you will be responsible for driving sales growth, delivering exceptional customer service, and fostering a positive work environment.Key ResponsibilitiesDevelop and implement sales strategies to...

  • Equipment Project Manager

    8 hours ago

    Brossard, Quebec, Canada Bronswerk Group Full time

    Project Manager EquipmentAre you a seasoned professional looking for a new challenge in the development of HVAC-R solutions and equipment for the naval industry?We are seeking a highly skilled Project Manager Equipment to join our team at Bronswerk Group. As a key member of our Equipment Team, you will be responsible for managing the contractual, technical,...

  • Project Manager Equipment Specialist

    1 week ago

    Brossard, Quebec, Canada Bronswerk Group Full time

    About the RoleWe are seeking a highly skilled and experienced Project Manager to join our Equipment Team at Bronswerk Group. As a Project Manager Equipment, you will be responsible for managing the contractual, technical, operational, financial, and human resources necessary to meet contractual and company-related obligations of the project to ensure...