Customer Experience Associate

1 week ago

Brossard, Quebec, Canada TD Bank Full time

Work Location:

Canada

Hours:

15

Line of Business:

Personal & Commercial Banking

Pay Details:

We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

KEY ACCOUNTABILITIES

CUSTOMER

  • Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice
  • Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner
  • Assist with responding and resolving customer concerns, escalating when necessary
  • Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers

SHAREHOLDER

  • Support the achievement of business objectives by supporting advice goals
  • Promote products, advice, services and banking capabilities
  • Understand and apply operating policies and procedures
  • Contribute to business objectives for Operational Excellence
  • Support the timely and accurate completion of business processes and procedures
  • Escalate non-standard or high-risk transactions / activities as necessary
  • Support and participate in process improvement opportunities
  • Ensure necessary due diligence to support the accuracy of all customer transactions / activities
  • Be knowledgeable of and comply with Bank Code of Conduct

EMPLOYEE / TEAM

  • Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment
  • Support the team by continuously developing knowledge in own area
  • Participate in personal performance management and development activities, including cross training within own team
  • Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities
  • Contribute to a fair, positive and equitable environment that supports a diverse workforce
  • Act as a brand champion for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

  • Requires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impact
  • Requires a broad knowledge regarding basic product suite of business supported
  • Evaluates and recommends customer solutions from established options
  • Understands how the assigned duties relate to others in the customer or advice team and how the team integrates with others
  • Identifies and assesses customer problems in straight forward situations using standard procedures, and escalates non-standard issues internally; typically addressing routine requests requiring minimal discretion
  • Impacts team results through the quality of the services or information provided to customers
  • Follows standardized advice and customer service procedures and practices and recommends opportunities to improve processes in their own work area
  • Uses communication skills to exchange/clarify product/process information with composure and ensures underlying details are understood
  • Requires working knowledge and skills developed through formal training or work experience
  • Generally reports to a Manager Customer Experience or Branch Manager

EXPERIENCE & EDUCATION

  • High School diploma and/or
  • 1+ years of relevant experience
  • Post-Secondary or Undergraduate degree (in related field) preferred

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you

Language Requirement:

Maîtrise d'une langue autre que le français pour offrir du soutien ou traiter avec des employés ou des collègues qui ont besoin de services et de soutien dans une langue autre que le français /This position requires proficiency in a language other than French to support or deal with customers who require services and support in a language other than French.

  • Sales Associate

    5 days ago

    Brossard, Quebec, Canada Roots Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Roots. As a Sales Associate, you will play a vital role in promoting our core values and providing exceptional service to customers.Key ResponsibilitiesCustomer Service: Display a customer-centric attitude, ensuring customer loyalty is built and...

  • Sales Associate

    4 days ago

    Brossard, Quebec, Canada Roots Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Roots. As a Sales Associate, you will play a vital role in promoting our core values and providing exceptional service to customers.Key ResponsibilitiesCustomer Service: Display a customer-centric attitude, ensuring customer loyalty is built and...

  • Sales Associate

    4 days ago

    Brossard, Quebec, Canada Roots Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Roots. As a Sales Associate, you will play a vital role in promoting our core values and providing exceptional service to customers.Key ResponsibilitiesCustomer Service: Display a customer-centric attitude, ensuring customer loyalty is built and...

  • Customer Experience Representative

    2 days ago

    Brossard, Quebec, Canada TD Bank Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our branch team, you will be responsible for delivering exceptional customer experiences and contributing to the ongoing improvement of our branch customer experience.Key Responsibilities:Customer...

  • Customer Experience Representative

    2 days ago

    Brossard, Quebec, Canada TD Bank Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our branch team, you will be responsible for delivering exceptional customer experiences and contributing to the ongoing improvement of our branch customer experience.Key Responsibilities:Customer...

  • Customer Experience Representative

    2 days ago

    Brossard, Quebec, Canada TD Bank Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our branch team, you will be responsible for delivering exceptional customer experiences and contributing to the ongoing improvement of our branch customer experience.Key Responsibilities:Customer...

  • Sales Associate

    3 days ago

    Brossard, Quebec, Canada PUMA Full time

    Key ResponsibilitiesDeliver Exceptional Customer ExperienceProvide consistently high standards of customer service in the store, in line with PUMA brand values and service standards.Key Performance IndicatorsMeet or Exceed Sales and KPI TargetsEnsure effective customer service leads to consistently high sales performance, meeting or exceeding sales, KPI, and...

  • Sales Associate

    3 days ago

    Brossard, Quebec, Canada PUMA Full time

    Key ResponsibilitiesDeliver Exceptional Customer ExperienceProvide consistently high standards of customer service in the store, in line with PUMA brand values and service standards.Key Performance IndicatorsMeet or Exceed Sales and KPI TargetsEnsure effective customer service leads to consistently high sales performance, meeting or exceeding sales, KPI, and...

  • Customer Experience Strategist

    3 weeks ago

    Brossard, Quebec, Canada Acuity Brands Full time

    Acuity Brands is a global leader in lighting and building technologies, committed to creating innovative solutions that enhance people's lives and environments. We are seeking a highly motivated and experienced Director of Customer Experience Enablement to join our dynamic team.In this strategic role, you will play a pivotal part in shaping and driving our...

  • Birks Store Manager

    1 week ago

    Brossard, Quebec, Canada BIJOUX BIRKS Full time

    About the RoleWe are seeking a highly motivated and experienced Store Director to lead our Birks store in Dix30, Brossard. As a key member of our management team, you will be responsible for driving sales growth, delivering exceptional customer service, and fostering a positive work environment.Key ResponsibilitiesDevelop and implement sales strategies to...

  • Birks Store Manager

    7 days ago

    Brossard, Quebec, Canada BIJOUX BIRKS Full time

    About the RoleWe are seeking a highly motivated and experienced Store Director to lead our Birks store in Dix30, Brossard. As a key member of our management team, you will be responsible for driving sales growth, delivering exceptional customer service, and fostering a positive work environment.Key ResponsibilitiesDevelop and implement sales strategies to...

  • Customer Experience Manager

    1 week ago

    Brossard, Quebec, Canada CB Canada Full time

    Job SummaryThis position plays a critical role in ensuring the smooth operation of our logistics services within CB Canada. As a key member of our team, you will be responsible for coordinating day-to-day activities, resolving customer concerns, and supporting safety and compliance initiatives.Key Responsibilities:Resolve customer complaints and concerns in...

  • Global Customer Experience Leader

    3 weeks ago

    Brossard, Quebec, Canada Acuity Brands Full time

    Acuity Brands is seeking a highly motivated and experienced Global Customer Experience Leader to join our team. This individual will play a pivotal role in shaping and driving the customer experience strategy across all facets of our business. As the Global Customer Experience Leader, you will be responsible for developing and implementing comprehensive...

  • Director, Customer Experience Enablement

    7 days ago

    Brossard, Quebec, Canada ACUITY BRANDS LIGHTING, INC. Full time

    About the RoleWe are seeking a highly skilled and experienced Director, Customer Experience Enablement to join our team at Acuity Brands Lighting, Inc. As a key member of our organization, you will play a critical role in driving customer satisfaction and loyalty across our global operations.Key ResponsibilitiesCX Strategy Implementation: Develop and execute...

  • Director, Customer Experience Enablement

    1 week ago

    Brossard, Quebec, Canada ACUITY BRANDS LIGHTING, INC. Full time

    About the RoleWe are seeking a highly skilled and experienced Director, Customer Experience Enablement to join our team at Acuity Brands Lighting, Inc. As a key member of our organization, you will play a critical role in driving customer satisfaction and loyalty across our global operations.Key ResponsibilitiesCX Strategy Implementation: Develop and execute...

  • Director, Customer Experience Enablement

    1 week ago

    Brossard, Quebec, Canada Acuity Brands Full time

    About the RoleWe are seeking a highly skilled and experienced Director of Customer Experience Enablement to join our team at Acuity Brands. As a key member of our global customer experience team, you will play a critical role in driving customer satisfaction and loyalty across our organization.Key ResponsibilitiesCX Strategy Implementation: Develop and...

  • Director, Customer Experience Enablement

    7 days ago

    Brossard, Quebec, Canada Acuity Brands Full time

    About the RoleWe are seeking a highly skilled and experienced Director of Customer Experience Enablement to join our team at Acuity Brands. As a key member of our global customer experience team, you will play a critical role in driving customer satisfaction and loyalty across our organization.Key ResponsibilitiesCX Strategy Implementation: Develop and...

  • Customer Experience Enablement Director

    6 hours ago

    Brossard, Quebec, Canada Acuity Brands Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Experience Enablement Director to join our team at Acuity Brands. As a key member of our global CX team, you will play a critical role in driving customer satisfaction and loyalty across our organization.Key ResponsibilitiesDevelop and implement customer experience strategies that align...

  • Customer Experience Enablement Director

    8 hours ago

    Brossard, Quebec, Canada Acuity Brands Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Experience Enablement Director to join our team at Acuity Brands. As a key member of our global CX team, you will play a critical role in driving customer satisfaction and loyalty across our organization.Key ResponsibilitiesDevelop and implement customer experience strategies that align...

  • Director, Customer Experience Enablement

    4 days ago

    Brossard, Quebec, Canada Acuity Brands Full time

    About the RoleWe are seeking a highly experienced and strategic Director to lead our Customer Experience Enablement initiatives. As a key member of our team, you will be responsible for driving the development and implementation of customer-centric strategies across our global operations.Key ResponsibilitiesCX Strategy Implementation: Oversee the delivery of...