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Chief Fraud Prevention Officer, Digital Banking
2 months ago
EQ Bank | Equitable Bank is seeking an experienced Associate Director, Fraud Operations, Digital Banking to join our team. This challenging role offers a unique opportunity to leverage your expertise in financial services fraud and digital banking to drive business growth while protecting our customers from fraudulent activity.
About the Role:
As an Associate Director, Fraud Operations, you will be responsible for building and leading high-performing teams, developing processes and tools to mitigate financial crime risks, and collaborating with cross-functional stakeholders to ensure a best-in-class customer experience.
Your Key Responsibilities Will Include:
Accountable for all financial crimes and fraud operations, enhancing operational excellence and increasing efficiencies through business process improvement and automation.Lead the development, management, and ongoing refinement of Financial Crime Management programs and systems to reduce financial losses; drive the implementation and change management of a new fraud management system together with Fraud Strategy.Ensure optimal operation of the Fraud department including overseeing volume monitoring, quality assurance, organization, and workflow design, hiring, scheduling, training, coaching, and on-the-job assistance of its team members. Set performance standards, review performance, and provide feedback.Own forecasting and staffing budget for the Fraud Operations team to maintain balance between fraud mitigation, customer experience, and prudent cost management.Provide Financial Crime Prevention leadership and execution expertise, working with stakeholders in Digital Banking.Represent EQ Bank at industry level, liaison with law enforcement and other investigative bodies.Drive underlying fraud, security, and authentication portion of EQ Bank roadmap, in conjunction with Channel/Product management colleagues. This roadmap affects the customer experience of the entire EQ Bank entire customer base.Ensure all PCMLTFA (Anti-Money Laundering, Know Your Customer) regulations are met; work closely with Compliance on reporting and escalating suspicious and reportable activity.Identify and implement different mechanisms and countermeasures to determine financial crimes, risk, and controls, and how gaps can lead to undue financial crime risk.Leverage available advanced risk analytics and intelligence technologies such as behavioral modeling, machine learning, network analysis, and visualizations to detect and prevent financial crimes in near real time; work closely with Fraud Strategy team to implement data strategies.Lead major crime fraud investigations; Provide subject matter expertise and advice to fraud analysts to assist in specific diagnosis, determining the nature of the potential fraud incident and making decisions on appropriate resolution path, and in support of day-to-day diagnostic investigation on fraud patterns.Oversee day-to-day operational fraud reporting; provides subject matter expert input into consolidated line of business management reporting to ERM.Leverage domain expertise to develop and deploy a vision to optimize the fraud losses and partners with business unit leaders to influence decisions to drive an aligned vision regarding fraud controls and capabilities for new products, services, and emerging channels.Manage external partnerships with vendors, clearly representing Equitable Bank's interests and ensures third parties deliver on Equitable Bank's objectives and continuously give the level of support required.Provide support across all lines of business as required (Operations, Backoffice, AML/Compliance, etc.).
About You:
We're looking for someone with 8+ years of experience in financial services fraud with a focus on digital banking, significant people leadership experience, and excellent problem-solving & critical thinking skills. If you have ACFE accreditation, an undergraduate degree, and experience with data analysis tools and SQL databases, we'd love to hear from you
What We Offer:
Competitive discretionary bonus
Market-leading RRSP match program
Medical, dental, vision, life, and disability benefits
Employee Share Purchase Plan
Maternity/Parental top-up while you care for your little one
Generous vacation policy and personal days
Virtual events to connect with your fellow colleagues
Annual professional development allowance and a comprehensive Career Development program
We Are Committed to Diversity and Inclusion:
At EQ Bank | Equitable Bank, we believe that a diverse and inclusive workforce is key to driving innovation and success. We welcome applications from candidates who share our commitment to diversity and inclusion. Please let us know if you require any accommodations during the recruitment process.
An Estimated Salary Range for This Position Is Between $140,000 and $200,000 per Year, based on location and experience.
