Digital Banking Transformation Specialist

3 weeks ago


Toronto, Ontario, Canada EQ Bank | Equitable Bank Full time

We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what's possible in banking.

Our team is made up of inquisitive and agile minds that find smarter ways of doing things. Overall, we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger BankTM, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together, we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives.

Our customers have named our EQ Bank digital platform one of the top banks in Canada on the Forbes World's Best Banks list since 2021.

The Operations Officer will be responsible for client onboarding, problem resolution, customer communication, processing of transactions, and data input. The role requires responding to client inquiries received from the Contact Centre, Fraud Group or directly from clients. To succeed, you must be well-versed in product knowledge and features as well as policies and procedures.

The key responsibilities include:



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