Service Writer
4 weeks ago
We are seeking a Service Writer to join our team at the Sudbury Brandt Peterbilt location. This role is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department's operation.
Duties and Responsibilities:
- Field internal and external customer inquiries to the Service Department
- Open work orders as directed by the Service Manager/Shop Foreman and maintain control until they are closed and invoiced
- Maintain the service library with current information under the direct supervision of the Service Manager
- Maintain Service Department filing and records
- Update customer profiles using equipment, hours, or other information from the customer work orders
- Maintain accessories and supplies and prepare replacement orders
- May prepare Service Technician efficiency reports
- May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
Required Skills:
- Knowledge of office procedures
- General understanding of mechanical/technical terms is preferred
- Basic knowledge of accounting practices
Required Experience:
- Experience with and ability to use standard desktop load applications such as Microsoft Office and internet functions
- High School Diploma or equivalent experience
About the Brandt Group of Companies:
The Brandt Group of Companies is a privately owned manufacturing and distribution company that serves a growing international audience in various industries. With over 5400 employees and more than 170 locations in Canada, USA, Australia, and New Zealand, Brandt is one of Canada's largest privately owned companies and a Platinum Club member of Canada's Best Managed Companies.
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