Service Writer
1 week ago
We are seeking a skilled Service Writer to assist the service manager in maintaining accurate and on-time reports and records. This role is responsible for fields internal and external customer inquiries to the Service Department and opening work orders as directed.
Duties & Responsibilities
- Customer Inquiries: Fields internal and external customer inquiries to the Service Department in a timely and professional manner.
- Work Order Management: Opens work orders as directed by the Service Manager/Shop Foreman, maintains control, and ensures timely completion.
- Documentation & Records: Maintains current information in the service library, including files, bulletins, manuals, and multimedia, under the direct supervision of the Service Manager.
- Service Department Filing: Maintains accurate and up-to-date filing and records for the Service Department.
- Customer Profiles: Updates customer profiles with relevant information from work orders.
- Inventory Management: Maintains accessories and supplies, preparing replacement orders as needed.
- Reporting & Compliance: Prepares Service Technician efficiency reports and processes warranty and/or product improvement claims, ensuring accurate computation and timely submission.
Requirements
- Knowledge of Office Procedures: Familiarity with office procedures and protocols.
- Technical Knowledge: General understanding of mechanical/technical terms and concepts.
- Accounting Practices: Basic knowledge of accounting principles.
Experience & Skills
- Technology Literacy: Proficiency in standard desktop applications, including Microsoft Office and internet functions.
- Education: High School Diploma or equivalent work experience.
Why Brandt?
Discover The Brandt Advantage
Our team offers on-the-job education, opportunities for advancement, a comprehensive benefits package, and unmatched job security. We invite you to explore our career opportunities and learn more about our company culture.
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