Customer Service Project Manager

1 week ago


Vaughan, Ontario, Canada Plan Group Inc. Full time
Job Description:

We are seeking a highly skilled Customer Service Project Manager to join our team at Plan Group Inc.

Key Responsibilities:
  • Manage work order flow, including creation, delegation, and close-out activities of work orders to create accurate invoices.
  • Support Account Executives, Sr. Management, and Field Staff to develop and maintain customer satisfaction through frequent communication.
  • Maintain and update document control logs and follow through on project management procedures: change orders, as-built drawings, close-out documents.
  • Dispatch and schedule Field Staff.
  • Collaborate with other business units within the organization on projects.
  • Reconcile costs within a work order management system.
Requirements:
  • Minimum one year electrical/mechanical related experience; trade experience is an asset.
  • Related post-secondary education is an asset.
  • Dispatch experience is an asset.
  • Proficiency in Microsoft Office, MS Project, and Excel; experience with Salesforce is an asset.
  • Experience reviewing and understanding mechanical/electrical construction drawings is an asset.
  • Proven ability to manage multiple simultaneous priorities.
Compensation Package:

The salary for this position is estimated at $60,000 - $80,000 per annum, depending on experience.



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