Sales Operations Coordinator

2 days ago

Kitchener, Ontario, Canada Fidus Systems Full time

Fidus Systems is a leading-edge electronic product development company headquartered in Ottawa, with additional design center locations in Waterloo and San Jose. We are seeking a seasoned Sales Operations Coordinator to join our team.

About the Role

This is an exciting opportunity for a highly motivated individual to work closely with our local Sales/Business Manager to support clients and grow business for the company. As a distinguished Sales Operations Coordinator at Fidus, you will set priorities for yourself and be the glue that keeps the team together.

We are looking for someone who thrives in a fast-paced environment, has excellent communication skills, and is fluent in English. The ideal candidate will have a strong attention to detail, excellent organizational skills, and the ability to interact well with customers and other employees.

Key Responsibilities
  • Partner with local Business Manager(s) to maintain up-to-date information for accounts and clients while assisting them in managing ongoing and upcoming opportunities;
  • Support CRM (Salesforce) entry and maintenance, ensuring accuracy through defined sales processes and proper reporting;
  • Assist with the preparation of client Proposals/Presentations and Quotations while adhering to Fidus Quality Standards;
  • Provide exceptional customer service and support during Business Manager absence by responding promptly and professionally;
  • Field and qualify incoming leads in the CRM, ensuring correct follow-through actions are taken;
  • Utilize the CRM Database and LinkedIn to identify new leads, introduce Fidus, and schedule meetings for Business Managers;
  • Collect data and create reports as requested in CRM (Salesforce);
  • Collaborate with the Sales Team to ensure timely submissions and maintained follow-up schedules;
  • Track and log lost opportunities and lead lost opportunity investigations;
  • Contribute to new marketing initiatives, such as case studies, conferences, and brochures, by working with the Sales Team and Engineering Team;
  • Review current internal sales processes and recommend improvements or new processes to adapt to changing business requirements;
  • Act as a liaison between various departments (estimation, project management, finance) to ensure timely information sharing regarding Sales Activities.
Requirements

To be successful in this role, you will need:

  • A post-secondary education in a related field or equivalent professional work experience;
  • A minimum of five years of experience in a Customer Service, Support, or Sales focused role;
  • Experience in the technology sector or a professional services agency;
  • Proficiency using Salesforce;
  • Proficiency using MS Office, including Word, Excel, Outlook;
  • Strong communication skills, fluent in English;
  • Excellent organizational skills with a strong attention to detail;
  • The ability to interact well with customers and other employees;
  • Experience in aerospace and/or defense industry preferred;
What We Offer

In return for your hard work and dedication, we offer:

  • An estimated salary range of $60,000 - $80,000 per year, depending on experience;
  • A generous benefits package, including health, dental, and vision coverage;
  • A comprehensive 401(k) plan with employer matching contributions;
  • A flexible work environment with opportunities for professional growth and development;
  • A collaborative and dynamic team culture with regular social events and team-building activities;
About Fidus Systems

Fidus Systems is a global leader in electronic product development, specializing in leading-edge technologies within High-Speed Communication, High Resolution Video, and High-Performance Computing. We have successfully completed over 4,000 projects for over 400 customers across diverse industries, including Telecom/Datacom, Aerospace and Defence, Consumer, Semiconductors, Industrial/Automotive Controls, and Medical. Our team of experts works closely with clients to deliver innovative solutions that meet their unique needs and goals.

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