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Cybersecurity Triage Specialist
2 months ago
The Security Analyst is a critical member of our Operations Center team, supporting our security services globally. This role involves assessing inbound security data and communications, handling straightforward tasks, and escalating to our Security Engineers as needed.
Key Responsibilities- Understand IT infrastructure and networking to quickly dispatch security incidents with Senior Security Personnel guidance.
- Triage customer requests, apply playbook-driven solutions, and initiate potential incident investigations through assignment to security engineers.
- Assist engineers with web-based resources to determine event severity and take appropriate action.
- Attention to process and a willingness to learn are essential for success in this role.
- Strong communication skills are necessary for interacting with diverse personalities and dispatching security and communication triage events effectively.
- Understand Arctic Wolf's processes and systems to support Senior Security staff in handling customer requests.
- Create and update runbooks to expand knowledge and aid peers.
- Continuously learn new aspects of the security business.
- 1+ years of industry experience or equivalent training in Helpdesk, System Admin, Network Security, or Cybersecurity roles.
- Basic technical understanding in three of the following areas: Networking, Perimeter, Authentication, IaaS, End Point, SaaS, or Participation in CTFs, home labs, or THM/HTB/Immersive Labs.
- Demonstrable writing, speaking, and customer service skills.
- A willingness to learn and continuous self-improvement.
- A four-year degree in Cybersecurity or Technology is a plus.
- Cybersecurity-related certifications are highly desirable.
- Must be willing to work in an office environment.
At Arctic Wolf, we cultivate a collaborative and productive work environment that welcomes diversity, cultures, and ideas to make our teams stronger as we grow globally. We've been named one of the 50 Most Innovative Companies in the world for 2022 and the 2nd Most Innovative Security Company. Our values include delighting customers, diversity and inclusion, and corporate responsibility.
We celebrate unique perspectives through our Pack Unity program and encourage all employees to join or create a new alliance. We also believe in giving back to our community and have recently joined the Pledge 1% Movement.
What We Offer- Equity for all employees.
- Bonus or commission pay based on role.
- Flexible time off, paid volunteer days, and paid parental leave.
- 401k match.
- Medical, Dental, and Vision insurance.
- Health Savings and Flexible Spending Agreement.
- Voluntary Legal Insurance.
- Training and career development programs.
