Cybersecurity Technical Lead

2 months ago

Cambridge, Ontario, Canada Arctic Wolf Full time
About the Role

The Technical Lead is a senior-level Security Operations engineer responsible for analyzing the "bigger picture" of operations to evolve methods, drive efficiencies, and consistency, and further our depth of detection and response. This role works closely and collaboratively with the different levels of Triage Security Engineers and with others in Security Services to fulfill key responsibilities.

Key Responsibilities
  • Provide technical leadership and guidance for the cSOC team
  • Ability to execute most technical roles within the cSOC for spikes and unexpected high volume periods
  • Be the expert and help the team better understand security incidents, the tools used, and the processes used for triage
  • Ability to investigate incidents at a detailed level, leveraging expertise developed over your career
  • Incident response and coordination; guiding security incidents through their lifecycle
  • Ability to identify the areas where a process can break, and ideas to solution these gaps
  • Independently run defined programs, supporting cSOC as part of Security Services
Extended Team Support
  • Customer escalations and develop plan of actions for Service Improvement Opportunities through focuses on the human, process, and technology factors
  • Viewed as a subject matter expert across S2: understanding of the workflow and processes and a depth of understanding for the supporting technology and platforms
  • Ability to clearly articulate technical requirements on behalf of the cSOC to internal teams and partners
  • Efficiency driven seeking to scale repeatable processes through the support of automation and enhanced technology solutions
  • Creates and maintains scripts through defined S2 Tools Program, with focuses on efficiency and scalability
  • Support the integration configuration for a range of tools
  • Supports vendor selection process, when evaluating new solutions
  • Supporting all continuous improvement initiatives, and providing solutions on lessons learned reviews
  • Assist the Team Leaders, Managers, and Directors with the following:
  • Recruiting, assessment, and onboarding of new team members
  • Skills assessment, mentorship and coaching of team
  • Implementing defined change through the leader
About Arctic Wolf

At Arctic Wolf, we're cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We've been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)—and the 2nd Most Innovative Security Company. This is in addition to consecutive awards from Top Workplace USA (2021, 2022), Best Places to Work - USA (2021, 2022) and Great Place to Work - Canada (2021, 2022).

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages, including:

  • Equity for all employees
  • Bonus or commission pay based on role
  • Flexible time off, paid volunteer days and paid parental leave
  • 401k match
  • Medical, Dental, and Vision insurance
  • Health Savings and Flexible Spending Agreement
  • Voluntary Legal Insurance
  • Training and career development programs

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing.

Security Requirements

Conducts duties and responsibilities in accordance with AWN's Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).

Background checks are required for this position.

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