Cybersecurity Operations Specialist

1 month ago

Cambridge, Ontario, Canada Arctic Wolf Full time
About the Role:

The Security Analyst is a critical member of our Operations Center team, supporting our security services globally. This role involves assessing inbound security data and communications, handling straightforward tasks, and escalating to our Security Engineers as needed.

Key Responsibilities:
  • Understand IT infrastructure and networking to quickly dispatch security incidents with the guidance of Senior Security Personnel.
  • Triage customer requests, apply playbook-driven solutions, and initiate potential incident investigations through assignment to security engineers.
  • Assist engineers with web-based resources to determine the validity of events and ensure timely dispatch of security and communication triage events.
  • Develop and maintain runbooks to expand the knowledge of peers and continuously drive learning in new aspects of the security business.
  • Collaborate with engineering, operations, sales, marketing, and executive management teams to ensure seamless execution of security operations.
Requirements:
  • 1+ years of industry experience or equivalent training in Helpdesk, System Admin, Network Security, or Cybersecurity roles.
  • Basic technical understanding in three (3) of the following areas: Networking, Perimeter, Authentication, IaaS, End Point, SaaS, or Participation in CTFs, home labs, or THM / HTB / Immersive Labs.
  • Demonstrable writing, speaking, and customer service skills.
  • A willingness to learn and continuous self-improvement.
  • Cybersecurity-related certifications are highly desirable.
  • Must be willing to work in office.
About Arctic Wolf:

At Arctic Wolf, we're cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas. We've been named one of the 50 Most Innovative Companies in the world for 2022 and the 2nd Most Innovative Security Company. Our values include delighting our customers, diversity and inclusion, and corporate responsibility.

We offer compelling compensation and benefits packages, including equity for all employees, bonus or commission pay, flexible time off, paid volunteer days, paid parental leave, 401k match, medical, dental, and vision insurance, health savings and flexible spending agreement, voluntary legal insurance, and training and career development programs.

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law.

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