Valet/bell Person

5 months ago

Victoria, Canada Chateau Victoria Full time

A little bit about us

We are proud to be locally owned and operated since 1975 Our team are genuine. Our work culture encourages the personality of each individual to shine through unscripted, adding to the diversity of our unparalleled service.

Chateau Victoria is a boutique hotel comprised of 176 rooms and 2 thriving food & beverage outlets, Clive's Classic Lounge and Vista 18 Restaurant + Lounge, we offer personalized attention to our guests that is hard to find elsewhere.

Being authentically local means supporting and promoting our local businesses, suppliers, arts community & "unique to Victoria" attractions in our daily interactions with our visitors.

Check out our website for more info on our hotel:
Our award winning Clive's Classic Lounge:
and our 18th floor Vista 18 Restaurant + Lounge:
**Our Vision**:

- To be the local leader of authentic experiences_

**Our Mission**:

- We provide comfortable, approachable and personal hospitality experiences with unexpected value_

**Our Core Values**:

- Put People First - Bring Passion - Be Collaborative - Support Community - Embrace Positivity & Fun_

Come and work with us at Chateau Victoria We are looking for someone who can has flexibility with their schedule - available to work both AM and PM shifts up to 40 hours a week through the summer/fall months. Our Bell team are provided with the autonomy to deliver excellent guest service by...

**Duties & Responsibilities**:

- Greeting guests at the front entry & courtyard of the hotel in a friendly and professional manner.
- Operate the courtesy shuttle and valet park guest vehicles on request.
- Assist guests with luggage and escort incoming guests to their destination.
- Assist group & tour arrivals and departures, including all baggage handling between bus & guestrooms.
- Be aware of local attractions and restaurants and make recommendations to guests.
- Ensure all aspects of work areas are maintained, cleaned, organized and up to date

**Qualifications**:

- Must have a clean class 5 driver's license and is comfortable driving both automatic and standard vehicles.
- Must be able to repeatedly lift and handle up to 50lbs (i.e. baggage handling)
- Must possess exceptional customer service skills and professionalism along with a positive personality and high level of energy.
- Requires good communication skills, both verbal and written.
- Must be available for a variety of shifts including days, afternoons, weekends and holidays.
- Previous hospitality experience preferred.

**Why join our team?**
- Additional pay is provided for tour bag assistance
- A supportive and collaborative team who embrace our core values.
- A great staff meal program.
- Health and welfare benefits, including a union pension plan (Level of coverage is based upon hours worked)
- Dining and dry-cleaning discounts along with a purchasing program - pay what we pay.
- Employee, Friends and Family rates to stay.
- Employee events - Employee appreciation event PLUS a winter event.
- Discounted rates for parking or bussing, or use our secured bike storage.
- Educational reimbursements.
- Work Milestone and birthday recognition.

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