Technical Support Specialist

3 weeks ago

Edmonton, Alberta, Canada Device and Data Inc. Full time

At Device and Data Inc., we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to our clients, resolving issues with computer systems, and ensuring that our clients have the necessary tools to perform their jobs efficiently.

Key Responsibilities
  • Respond to client inquiries and resolve technical issues in a timely and professional manner
  • Provide training and guidance to clients on the use of computer systems and software
  • Collaborate with internal teams to identify and resolve technical issues
  • Document and maintain accurate records of client interactions and technical issues
Requirements
  • College diploma or equivalent in a related field
  • 1-2 years of experience in a technical support role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
Preferred Qualifications
  • Experience with computer hardware and software
  • Knowledge of networking protocols and security measures
  • Ability to work independently and as part of a team

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual who is passionate about providing excellent customer service, we encourage you to apply for this exciting opportunity.

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