Case Coordinator

3 days ago


Canada Empire Life Full time

At Empire Life, we're seeking a skilled Case Coordinator to join our Retail Underwriting team. This is an exciting opportunity for someone looking to grow their technical and functional skills in a fast-paced environment.

About the Role

We're looking for an individual who can manage information efficiently and effectively to support underwriting functions. As a primary contact for advisors, you'll provide accurate and professional communication regarding underwriting evidence and decisions. Your role will also involve communicating with reinsurers, clients, and third parties, as well as supporting the underwriting department with administrative tasks.

Key Responsibilities
  • Manage applications from receipt to issue, ensuring timely and accurate processing
  • Communicate with advisors, reinsurers, clients, and third parties regarding underwriting evidence and decisions
  • Support the underwriting department with administrative tasks, including data entry and system updates
  • Investigate and resolve issues related to doctor reports, medical exams, and lab tests
  • Participate in projects such as system changes, vendor surveys, and departmental initiatives
What We're Looking For

We're looking for someone with excellent communication and organizational skills, as well as experience in the individual insurance or financial services industry. Knowledge of medical terminology and word processing software is an asset. A community college diploma and proficiency in English are required.

Benefits

As a regular full-time employee at Empire Life, you'll enjoy a comprehensive total rewards package, including:

  • Competitive salaries with annual pay increases
  • An annual bonus program that recognizes both company performance and individual contributions
  • A comprehensive employer-funded benefits package, including life insurance, disability, health, and dental coverage
  • Flexible work arrangements and personal health days
  • A defined contribution pension plan with generous employer matching
  • A cash employee referral program

Empire Life offers a dynamic work environment where diversity and inclusion are valued. If you're passionate about delivering exceptional customer service and have a keen eye for detail, we encourage you to apply.



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