Optical Specialist
4 weeks ago
Job Summary: We are seeking a highly skilled Licensed Optician to join our team at LensCrafters. As a Licensed Optician, you will be responsible for delivering exceptional customer service, providing expert advice on eyewear, and ensuring that our customers receive the best possible vision care.
Key Responsibilities:
- Welcome and serve customers in a professional and courteous manner.
- Custom fit glasses and precisely place prescriptions in lenses.
- Act as a leader in optical acumen and provide expert advice on eyewear.
- Take and record measurements, accurately adjust/fit eyewear with attention to detail, and ensure finished eyewear meets standards and customer needs.
- Assist team members with complex product needs and prescriptions.
- Accurately and thoroughly use technology despite time pressure and customer volume, exceptional product knowledge, and use of appropriate tools.
- Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied and expectations are exceeded, solution-driven.
- Ability to multi-task, prioritize, and manage time with competing priorities.
- Strive to achieve exceptional results on Brand KPIs and competencies.
- Take pride in store appearance, help to keep store clean, attractive, and organized.
- Inform management of safety opportunities; demonstrates safe work practices.
- Resourceful, self-motivated with a desire for continual learning, improvement, and results.
- Adhere to company policies and procedures, including discounts, promotions, and inventory management.
Requirements:
- High School graduate or equivalent.
- State Licensure.
- Optical dispensing experience.
- Strong customer service skills: communicator, listener, and team builder.
- Knowledge of current store merchandise.
- Strong basic math skills.
- Awareness of current fashion trends.
- Selling skills – ability to use and carry an iPad/tablet.
- Familiarity with POS, computers, and calculators.
- Embrace new technology and change.
Preferred Qualifications:
- Previous customer service and retail experience.
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