Front Counter Representative

4 days ago

Vancouver, British Columbia, Canada UBC Full time
Job Summary

We are seeking a highly organized and detail-oriented individual to join our team as a Front Counter Representative. In this role, you will be responsible for performing duties related to the everyday operation of the Accommodation Office, including reservations, guest registration, billing, and special payment arrangements.

Key Responsibilities
  • Check guests in and verify all pertinent information on registration cards and guest folios to ensure accurate entry of data into computer.
  • Balance cash and receipts and maintain a functional cash float for which you are uniquely responsible.
  • Initiate Standard University Emergency Procedures when necessary to promote guest safety and satisfaction.
  • Provide information concerning conference, public services, and tourism to guests whenever possible.
  • Handle keys and maintain a strict measure of key control.
  • Assist guests in the operation and related services of room phones.
  • Report and record daily maintenance requirements to maintain the quality and appearance of the Conferences & Accommodation facilities.
  • Maintain an open line of communication between shifts as well as staff across departments by maintaining log books, sending emails, and writing memos.
  • Maintain the front desk area in a clean and orderly fashion.
Requirements
  • High school graduation, plus one year of related training, plus two years of related experience, or an equivalent combination of education and experience.
  • Willingness to respect diverse perspectives, including perspectives in conflict with one's own.
  • Demonstrates a commitment to enhancing one's own awareness, knowledge, and skills related to equity, diversity, and inclusion.
Preferred Qualifications
  • Hospitality Industry Training or Conferences & Accommodation experience preferred.
  • Basic Office Procedures and Practices Training an asset.
  • Office experience and/or relevant UBC experience.
  • Operation of and/or data entry into computer system.
  • Ability to plan, communicate, and complete work assignments without ongoing direction.
  • Good verbal communication and interpersonal skills; excellent telephone manner.
  • Ability to operate job-related equipment, e.g., multi-line phone/switchboard, e.g., fax machine, photocopier.
  • Word Processing and Spreadsheets experience.
  • Willing to work flexible day, evening, and graveyard shifts.

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