Front Counter 1
3 weeks ago
Note: Applications will be accepted until 11:59 PM on the Posting End Date.
Job End Date
This is an hourly position with potential for 7-14 hours/week. Weekdays, weekend and evening availability required.At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
ORGANIZATIONAL STATUS
Reports to the Senior Operations Manager and receives day-to-day supervision from the Visitor Services Supervisor; interacts with all Museum staff and visitors which include students, staff, faculty, volunteers, invited guests and the general public.
WORK PERFORMED
The Visitor Services Clerk processes admission to the Museum; provides information to Museum visitors; attends to the Museum retail store; assists with the membership program; welcomes and coordinates groups upon arrival for program bookings; responds to general inquiries; maintains awareness of Museum security; assists with events and rentals. Specific duties include
- Greeting visitors to the Museum and processing admission fees, passes and memberships in accordance with an established rate schedule.
- Performing retail functions, assisting with duties in the Museum retail store including processing sales and inventory, and creating and maintains attractive displays.
- Performing opening and closing cash-out procedures accurately and generating cash reports as requested.
- Receives, coordinates and responds to requests for group and tour bookings.
- Responding to general inquiries in person, via email, and by phone, redirecting as required.
- Welcoming groups for programs and tours, processing payments and coordinating access with the group leader and Museum Interpreters.
- Collecting data on admissions, membership, bookings and sales
- Assisting with events, including setup and takedown.
- Opening and closing the Museum entrances, admission desk, and gift shop, and locking up securely.
- Maintaining awareness of Museum security and reporting breaches of security or unusual incidences to appropriate authorities.
- Performing simple clerical tasks, such as but not limited to preparing the week's schedule and sorting mail.
- May be required to act as First Aid attendant when needed. Performing other related duties as necessary
CONSEQUENCE OF ERROR
Inability to handle cash accurately would result in inaccurate financial assessments and potential revenue loss. Lack of customer service skills would impact the overall experience of the Museum visitor and negatively impact the Museum's reputation.
SUPERVISION RECEIVED
Works under the direct supervision of the Visitor Services Supervisor. Receives detailed instructions on the assignment of new duties, thereafter only on new or unusual problems. All financial transactions are monitored on a continuing basis.
SUPERVISION GIVEN
None. Works collaboratively with other Visitor Services staff to ensure the efficient operation of the admission desk and retail store.
QUALIFICATIONS
- Willingness to respect diverse perspectives, including perspectives in conflict with one's own
- Demonstrates a commitment to enhancing one's own awareness, knowledge, and skills related to equity, diversity, and inclusion
- High School graduation.
- 1 year relevant experience or the equivalent combination of education and experience.
- Retail and customer service experience required.
- Working experience in a large public venue dealing with the general public preferred.
- Ability to respond appropriately to inquiries in person, on phone, and in writing, and make appropriate referrals.
- Ability to effectively use office and email applications at a basic level. (e.g., MS Word, MS Excel, Outlook, etc.).
- Ability to communicate effectively verbally and in writing.
- Ability to accurately balance cash and resolve discrepancies.
- Ability to accurately process cash/credit card transactions.
- Ability to effectively resolve client complaints in a calm, non-confrontational manner, and by exercising sound judgment.
- Ability to deal with a diversity of people in a calm, courteous, and effective manner.
- Ability to provide quality service to customers in a courteous, patient manner.
- Familiarity with UBC (general awareness of facilities/services available on campus).
- Knowledge of the Beaty Biodiversity Museum preferred.
- Must be able to commit to a work schedule that includes weekends regularly. Must be available to work holidays, occasional evenings and on and on-call basis.
- Occupational First Aid training preferred.
- Must be willing to obtain and keep current on First Aid training.
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