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Property Manager
2 months ago
Fitzrovia is seeking an experienced and motivated Property Manager to lead and shape the future of our residential communities. This is an exciting time as our properties undergo significant capital investment projects, providing a unique opportunity to enhance their value and resident experience.
The Property Manager will be responsible for overseeing the daily operations of our residential communities, ensuring a seamless, high-quality living experience for residents. This role involves managing all aspects of property management, from maintenance and financial performance to team leadership and customer service.
Key Responsibilities:
- Ensure the seamless operation of our community in a fast-paced environment by overseeing all aspects, including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits
- Deliver a 5-star living experience by providing exceptional customer service and continually seeking ways to enhance the resident experience. Align with the building's brand to improve customer satisfaction, reputation, renewals, revenue, and profitability
- Maintain a positive living environment by promptly resolving resident conflicts and ensuring consistent follow-up
- Drive revenue growth through a deep understanding of market competition and the development of creative marketing programs.
- Develop, mentor, lead, and manage a high-performing, cohesive team, including leasing, concierge, maintenance, and management personnel, to maximize engagement and minimize turnover
- Uphold and model the Fitzrovia mission to be a best-in-class property management company
- Manage and maintain all aspects of the community's budget, finances, property performance, and financial metrics
- Collaborate with leasing staff to ensure that leasing and marketing objectives are achieved
- Audit resident files to ensure they meet company standards
- Foster positive relationships with community vendors, prospects, residents, and team members
- Identify leasing opportunities, set goals for the leasing staff, and work on improving the performance of each team member
- High school diploma or equivalent required, post-secondary or bachelor's degree considered a strong asset
- 3-5 years of property management experience, with 2-3 years of financial experience in budgeting and financial reporting
- Proven experience in a supervisory role, with a strong ability to lead and develop teams.
- Excellent communication and customer service skills.
- Ability to manage multiple priorities and adapt to changing demands.
- Calm, even-tempered demeanor, capable of handling high-pressure situations.
- Self-motivated, curious, and results-driven.
- Proficiency in Microsoft Office Suite; experience with Yardi property management software is preferred.
- Strong general office, bookkeeping, and sales skills
