Contract Associate Manager

2 months ago

Burlington, Ontario, Canada CB Canada Full time

Job Summary

This position analyzes and plans for operational success and customer satisfaction in a warehouse or station. He/She monitors volume for respective clients and ensures client contractual compliance. This position develops operational goals and plans, monitors, and communicates performance against plan, reviews margins, acts as liaison with customers, sets priorities, and coordinates with various functions to improve efficiency.

Key Responsibilities:

  • Performs and reviews monthly financial reporting to analyze client profitability.
  • Manages expense margins to achieve revenue goals.
  • Ensures delivery of timely and accurate invoices to optimize management of customer accounts receivable.
  • Delegates and prioritizes workloads to employees to ensure customer deadlines and contractual requirements are met.
  • Acts as customer liaison and provides support for new opportunities and account implementation, problem resolution, and quality control.
  • Participates in reviews and revisions of statements of work to accommodate changing customer needs and manages implementation of corrective action plans to address deficient performance areas and improve productivity.
  • Conducts performance evaluations in a consistent, fair, and objective manner and encourages continuous performance improvement.

Requirements:

  • Bachelor's Degree or International equivalent
  • Basic knowledge of Finance and Accounting theory and principles
  • Detailed understanding of supply chain concepts

CB Canada is a diverse and equal opportunity employer. Please advise our HR representatives if workplace accommodation is needed.

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