Customer Service Representative

3 weeks ago

Timmins, Ontario, Canada Enterprise Holdings Full time
Job Summary:

As a Customer Service Representative at Enterprise Holdings, you will be responsible for providing exceptional customer service to our clients. Your primary duties will include taking incoming calls, managing outgoing calls, and providing a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.

Key Responsibilities:

- Take incoming calls for reservations, rate quotes, general questions and answers, and provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops, and other vendors.
- Manage outgoing calls for callback management, A/Rs, and miscellaneous calls as assigned.
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
- Meet and greet customers in a friendly and timely manner.
- Provide directions and general assistance.
- Assist to assess the condition of rental upon return.
- Process returns, check-ins, and exit kiosk transactions.
- Effectively market the company while picking up customers up and/or dropping off customers in a safe and courteous manner and assisting customers as needed.
- Understand and communicate rental terms and conditions, vehicle features, and other services.
- May sell optional protection products, upgrades, fuel options, and other additional equipment.
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance.
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
- Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
- Perform miscellaneous and backup duties job-related duties as assigned.

Requirements:

- Must be at least 18 years of age.
- High school diploma or above required; some college preferred.
- Must have at least 1 year prior customer service, retail, or administrative support experience.
- Must have a valid Ontario G or G2 driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
- No drug or alcohol-related conviction on driving record in the past 5 years.
- Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
- Must be able to work the following schedule: Monday: 7:00am-5:00pm, Friday: 7:00am-5:00pm, Sunday: 10:00am-6:00pm.

Equal Opportunity Employer/Disability/Veterans

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