Customer Service Representative

4 weeks ago


Timmins, Ontario, Canada Enterprise Holdings Full time

Job Summary

Enterprise Holdings is seeking a highly skilled Customer Service Representative to join our team. As a key member of our branch staff, you will provide exceptional customer service to both internal and external customers, ensuring a seamless rental experience.

Key Responsibilities

  • Assist customers with rental needs, providing information and resolution to their inquiries.
  • Manage incoming and outgoing calls, ensuring timely and effective communication.
  • Meet and greet customers, providing a friendly and welcoming experience.
  • Process returns, check-ins, and exit kiosk transactions, ensuring accuracy and efficiency.
  • Effectively market the company, promoting our services and products to customers.
  • Understand and communicate rental terms and conditions, vehicle features, and other services.
  • May sell optional protection products, upgrades, fuel options, and other additional equipment.
  • Responsible for notifying management of any known vehicle problems and required vehicle maintenance.
  • Clean vehicle interior and exterior, ensuring a high level of cleanliness and presentation.
  • Perform various administrative and basic accounting functions, such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.

Requirements

  • Must be at least 18 years of age.
  • High school diploma or above required; some college preferred.
  • Must have at least 1 year prior customer service, retail, or administrative support experience.
  • Must have a valid Ontario G or G2 driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
  • No drug or alcohol related conviction on driving record in the past 5 years.
  • Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.

Working Conditions

This is a full-time position that pays $18.05 per hour. We offer a consistent 40-hour per week schedule, paid time off, employee discount, retirement savings plan, health insurance, life insurance, dental insurance, vision insurance, and training and development opportunities.

Equal Opportunity Employer

Enterprise Holdings is an equal opportunity employer and welcomes applications from diverse candidates.



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