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Customer Service Representative

4 weeks ago

Timmins, Ontario, Canada Enterprise Holdings Full time

Customer Service Representative Role

Enterprise Mobility is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to both internal and external customers, primarily face-to-face, supporting their branch and rental needs.

Key Responsibilities

  • Assist customers with their rental needs, providing information and resolution for customers, other branches, insurance companies, dealerships, repair shops, and other vendors.
  • Manage incoming and outgoing calls, including callback management, A/Rs, and miscellaneous calls as assigned.
  • Meet and greet customers in a friendly and timely manner, providing directions and general assistance.
  • Process returns, check-ins, and exit kiosk transactions, ensuring accurate and efficient service.
  • Effectively market the company while interacting with customers, promoting our services and products.
  • Understand and communicate rental terms and conditions, vehicle features, and other services to customers.
  • May sell optional protection products, upgrades, fuel options, and other additional equipment to customers.
  • Responsible for notifying management of any known vehicle problems and required vehicle maintenance.
  • Clean vehicle interiors and exteriors by hand or operating washing equipment as needed.
  • Perform various administrative and basic accounting functions, including research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, and process customer billing.

Requirements

  • Must be at least 18 years of age.
  • High school diploma or above required; some college preferred.
  • Must have at least 1 year prior customer service, retail, or administrative support experience.
  • Must have a valid Ontario G or G2 driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
  • No drug or alcohol-related conviction on driving record in the past 5 years.
  • Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.

Working Conditions

This is a full-time position that pays $18.05 per hour. We offer a consistent 40-hour per week schedule, paid time off, employee discount, retirement savings plan, health insurance, life insurance, dental insurance, vision insurance, and training and development opportunities.