Customer Service Facilitator
4 weeks ago
Job Summary: We are seeking a highly skilled Customer Service Facilitator to join our team at the Victoria International Airport (YYJ). As a key member of our airport screening services, you will play a vital role in ensuring passengers receive exceptional customer service and barrier-free access at our pre-board screening checkpoints.
Key Responsibilities:
- Provide proactive assistance to passengers with special needs, ensuring a positive experience and smooth screening process.
- Communicate effectively in both English and French, adhering to the Official Languages Act.
- Collaborate with Screening Officers and Management to deliver exceptional customer service.
- Direct or escort passengers to the Family Special Needs (FSN) line or prioritize screening as necessary.
- Accompany passengers through the screening process, offering physical support and assistance with belongings.
- Guide passengers through screening alternatives, providing detailed explanations of available options.
- Ensure passengers with mobility aids or medical devices receive appropriate screening and support.
- Facilitate smooth transitions for passengers post-screening, arranging escorts if needed.
Requirements:
- Exceptional empathy, active listening, and customer service skills.
- Clear and effective communication abilities in both English and French.
- Experience in customer-facing roles within fast-paced bilingual environments.
- Capacity to work under pressure, prioritize tasks, and adapt to varying customer needs.
- Demonstrated diplomacy and relationship-building skills.
- Ability to provide physical support to passengers with reduced mobility.
Why Join Us:
At Paladin Airport Security Services Ltd., we value diversity, inclusion, and respect. We are committed to creating a workplace culture that promotes employee growth and well-being. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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