Senior Application Support Analyst

2 weeks ago


Bedford, Quebec, Canada Royal Bank of Canada> Full time

Job Summary:

We are seeking a seasoned Application Support Analyst to join our Equity Derivatives Technology Production Services team.

Key Responsibilities:

  1. Investigate and resolve complex technical issues requiring business application understanding.
  2. Proactively monitor the health of our production environment, ensuring maximum system availability and platform stability.
  3. Collaborate with our Development and Technology Infrastructure teams to improve the resilience and maintainability of our systems.
  4. Work on initiatives to improve operational efficiency of the team, including projects to enhance system monitoring and metrics capture, and leverage automation to improve day-to-day operations.
  5. Ensure compliance with cyber security, technology governance, and de-risking initiatives.
  6. Support the integration of new releases, bug fixes, patches, and configurations into production.

Requirements:

  • B.Sc. degree in Computer Science (or equivalent) combined with a minimum of 3 years' experience providing application support on complex enterprise systems.
  • Strong foundational knowledge and experience with key technologies: Unix and Windows server management, database administration, network load balancing, real-time monitoring tools, job scheduling software, and one or more scripting languages.
  • Excellent verbal and written communication skills.

What We Offer:

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
  • Leaders who support your development through coaching and managing opportunities.
  • Ability to make a difference and lasting impact.
  • Work in a dynamic, collaborative, progressive, and high-performing team.
  • A world-class training program in financial services.
  • Flexible work/life balance options.
  • Opportunities to do challenging work.


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