Application Support Specialist

1 month ago

Bedford, Quebec, Canada Royal Bank of Canada> Full time
Job Summary

We are seeking a highly skilled Application Support Analyst to join our team at the Royal Bank of Canada. As a key member of our Technology and Operations division, you will play a critical role in delivering innovative and transformative IT solutions to our clients.

Key Responsibilities
  • Investigate and resolve technical issues related to Finance and Audit applications
  • Work closely with business clients to understand priorities and impact of technical issues
  • Provide timely and accurate status of critical systems processes to management and end-users
  • Learn multiple applications and technologies and provide cross-function support accordingly
  • Administrate support tickets and work closely with vendors when additional support and learning is required
  • Work closely with FIAT Application Custodians to understand drivers behind KPIs and share potential issues and improvement opportunities
  • Help enforce and improve the FIAT Support Framework by creating and modifying processes and procedures
  • Help track critical artifacts such as OLA and SLA documents, communication templates, and Post Incident reviews
  • Help produce presentations and reports for the Senior Management Team and create and present metrics and other information to the FIAT Application Custodians
Requirements
  • 3+ years of experience in application support and/or development with a continuous improvement focus
  • A good understanding of statistics and trend analysis, strong Math skills
  • Strong MS Office skills, particularly with Excel, PowerPoint, and Access. VBA knowledge is a definite asset
  • The ability to work under pressure and with aggressive deadlines, and at times work outside of normal Business hours
  • Strong analytical skills and strong communication skills, comfortable speaking with and working with senior staff
What We Offer
  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services
  • Flexible work/life balance options
  • Opportunities to do challenging work
Why Join Us

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

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