Customer Onboarding Manager Lead
1 week ago
We are seeking a skilled Customer Onboarding Manager to lead the implementation of our cloud-based accounts payable automation solution for clients.
Job Description- Leverage your expertise to deliver exceptional service and become a trusted advisor for each client throughout their journey with Tipalti.
- Guide clients through the technical integration process, providing expert problem-solving assistance and ensuring seamless experiences.
- Oversee project timelines, tasks, and development efforts, keeping clients on track and exceeding expectations.
- Lead the implementation of Tipalti's accounts payable automation solution.
- Delve into customer needs and provide tailored solutions to meet their objectives.
- Develop and execute project plans that align with client goals and deadlines.
- Promote knowledge sharing within the organization by capturing lessons learned and empowering colleagues.
- Bachelor's degree in a relevant field or equivalent practical experience.
- 4+ years of experience in implementation, project management, consulting, or customer success with SaaS applications.
- Excellent project management, communication, and problem-solving skills.
- Able to work in a fast-paced, deadline-driven environment.
- Competitive salary: $95,000 - $106,000 CAD per annum.
- Hybrid working model requiring office presence Monday, Tuesday, and Thursday.
- Stock options and RRSP matching.
- Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD.
- 15 days of PTO.
- Subsidized lunch on office days.
- Fresh fruit, snacks & drinks in office.
- Dog-friendly office.
- Phone/internet allowance.
- Regular company-wide social events.
- Multiple ERG groups celebrating diversity and creating an inclusive culture.
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