Concierge | PLANTA Toronto

5 days ago

Toronto, Ontario, Canada Chase Hospitality Group Full time
{"title": "Concierge Role Overview", "content": "

At PLANTA Toronto, we are seeking a highly skilled and dedicated Concierge to join our team. As a Concierge, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless dining experience.

Key Responsibilities:
  • Champion the brand's vision and values, embodying a positive and high-standard culture.
  • Create a warm and welcoming environment for guests and employees alike.
  • Uphold our standards at all times, treating everyone with courtesy and respect.
  • Proactively communicate with the Leadership team on any issues or concerns.
  • Prepare and present pre-shift notes, ensuring all staff are informed and prepared.
  • Operate and maintain reservations systems, assigning reservations logically and efficiently.
  • Update reservation systems with guest information and details.
  • Answer incoming calls, reservations, and administer call backs.
  • Advise colleagues of guest special occasions, unique celebrations, and concerns for allergies or other service needs.
  • Relay necessary information to management, captains, and kitchen regarding allergies and guest requests.
  • Ensure opening, closing, and weekly checklists are completed, and all areas of the restaurant are well-maintained and clean.
  • Communicate with leadership on any need-to-know information regarding restaurant or Concierge specific needs.
Requirements:
  • Fully understand and embody PLANTA's can-do attitude, demonstrating passion and dedication.
  • 1-2 years' experience in a similar, fast-paced environment with similar standards.
  • Experience using reservation systems.
  • Well-spoken and excellent communication skills.
  • Humble and relatable with a confident attitude.
  • Remain highly detailed at all times.
  • Respectful and professional with all interactions.
  • Proactive in understanding guests' needs.
  • Creativity in finding solutions to provide guests an exceptional experience.
  • Ability to ease conflict and resolve issues.
  • Team-oriented with capability to work in a high-stressed environment.
  • High organizational skills and ability to prioritize.
  • Professional appearance appropriate for a premier restaurant.
  • Results-oriented and impeccably organized.
  • Degree/Diploma in Hospitality, WSET, Prud'homme, or equivalent considered an asset.
  • Full-time flexible hours are required (days, nights, weekends, holidays) or as agreed with your hiring manager.
", "lang_code": "en-US"}

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