Senior Administrative Agent

6 days ago

Calgary, Alberta, Canada National Bank Full time
Job Title: Senior Administrative Agent

Are you a detail-oriented and organized individual with a passion for administrative work? Do you have experience in commercial banking and a strong understanding of financial products? We are seeking a Senior Administrative Agent to join our team at the National Bank.

Job Summary:

The Senior Administrative Agent will be responsible for providing exceptional customer service, managing complex financial files, and supporting colleagues in resolving non-standard files. This role requires strong communication and leadership skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities:
  • Ensure customer care through unparalleled customer support
  • Carry out various banking operations, such as setting up and indexing complex financing
  • Support colleagues in resolving non-standard files requiring in-depth knowledge of various financial products
  • Carry out rigorous control of routine activities and ensure the prioritization of tasks
  • Ensure monitoring of pricing, renewals, and banking reports in compliance with deadlines
  • Collect, compile, verify accuracy, and index financial data
  • Establish and maintain effective communications with various stakeholders involved in the files
  • Understand and promote the Bank's products to optimize customer satisfaction and loyalty
  • Optimize and document operational procedures
Requirements:
  • 3-year college diploma (DEC) or equivalent related to the sector of activity
  • 4 years of experience in commercial banking or a related field
  • Good knowledge of business products and services
  • Experience with syndication files (an asset)
  • Strong ability to manage disagreements, share expertise, and build strong relationships
  • Knowledge of commercial and legal credit
  • Knowledge of Loan IQ, CRM, TIP, and ICOP applications (an asset)
  • Proficiency in Word and Excel software
What We Offer:

In addition to competitive compensation, you will be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family. These include health and wellness programs, flexible group insurance, a generous pension plan, and employee share ownership plan, among others.

About Us:

We are a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. We want to offer an accessible, barrier-free workplace to all employees and welcome all candidates who share our values of partnership, agility, and empowerment.

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