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Senior Administrative Agent
2 months ago
We are seeking a highly skilled and experienced Senior Administrative Agent to join our Commercial & Private Management sector at the National Bank. As a key member of our team, you will play a critical role in ensuring the highest level of customer satisfaction and driving business growth.
Key Responsibilities- Provide exceptional customer care through proactive support and timely resolution of customer inquiries.
- Manage complex banking operations, including setting up and indexing financing structures, and ensuring compliance with regulatory requirements.
- Collaborate with colleagues to resolve non-standard files, leveraging expertise in financial products, draw types, and other products.
- Monitor and control routine activities, prioritizing tasks to meet deadlines and optimize efficiency.
- Collect, verify, and index financial data, ensuring accuracy and completeness.
- Establish and maintain effective communication with stakeholders, including other financial institutions and lawyers.
- Promote the Bank's products and services to optimize customer satisfaction and loyalty.
- Optimize and document operational procedures to ensure seamless execution.
You will be part of a dynamic team of around twenty colleagues, reporting to the Manager, Administrative Support. Our team is known for its excellence in customer service, collaboration, and adaptability. We offer a hybrid work environment, with flexible working hours and a focus on work-life balance.
What We Offer- A competitive compensation package, including a generous pension plan and employee share ownership plan.
- A comprehensive benefits package, including health and wellness programs, flexible group insurance, and employee and family assistance programs.
- Opportunities for professional growth and development, including training programs and access to colleagues with diverse expertise and experiences.
- 3-year college diploma (DEC) or equivalent in a related field.
- 4 years of experience in a related field, with a strong understanding of business products and services.
- Experience with syndication files is an asset.
- Strong ability to manage disagreements, share expertise, and build strong relationships.
- Knowledge of commercial and legal credit, as well as proficiency in Word and Excel software.
