Technical Expert

3 days ago

Montreal, Quebec, Canada Axalta Full time

Job Summary:

The Technical Expert is responsible for providing expertise and assistance related to color matching and technical support for Axalta products. This role involves collaborating with various teams to ensure accurate color assistance, troubleshooting technical issues with application of Axalta products in our customer base, and delivering exceptional customer support.

Key Responsibilities:

  • Provide color tool assistance on fan decks, color selectors, and tint chart information.
  • Enter complaints in a database for the following: Fan decks chips that do not match the spray out. Order special colors or pigment for color codes that are not commercially available.
  • Notify the Color Marketing team regarding ColorNet or Mobius on improvements needed so these issues can be resolved.
  • Provide guidance on color correction techniques and best practices to achieve desired results.
  • Interactions with customers are documented in a database.
  • Serve as the primary point of contact for technical inquiries and issues related to Axalta product offerings.
  • Assist customers with all aspects of actual product usage within all product lines within Axalta.
  • Product selection for their job, how to mix and properly apply products per the Technical Data Sheet (TDS). Cover all aspects of support for etch primers, filling primers, sealers, basecoat, single stage, and clearcoat.
  • Offer expert guidance and support to customers regarding color and technical.
  • Address inquiries via various channels.
  • Identify areas for improvement in color and technical workflows and recommend solutions to enhance efficiency and accuracy.
  • Collaborate with cross-functional teams to implement quality assurance measures and address any discrepancies.
  • Stay updated on emerging technologies and industry trends and in our current product offering and technical procedures.
  • Provide insights to improve our knowledge articles.

Qualifications:

Previous experience in a technical or customer support role is preferred.

Strong technical aptitude and troubleshooting skills, with the ability to diagnose and resolve customer issues.

Excellent communication and interpersonal skills, with the ability to effectively convey technical and color information to both technical and non-technical audiences.

Detail-oriented mindset with a focus on quality assurance and continuous improvement.

Ability to work independently and collaboratively in a fast-paced environment.

Fluency in English and French.

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