Application Support Specialist

3 weeks ago


Edmonton, Alberta, Canada CB Canada Full time
Job Summary:

Robert Half is seeking an experienced Application Support Analyst to provide ongoing support for software applications in use by clients. The successful candidate will investigate and resolve customer support problems, respond to issues in accordance with established policies and procedures, and assist in the implementation and development of tasks. The role is available for remote work permissions for eligible candidates.

Key Responsibilities:
  • Provide technical support for software applications
  • Investigate and resolve customer support problems
  • Respond to issues in accordance with established policies and procedures
  • Assist in the implementation and development of tasks
  • Work with clients to understand their needs and provide solutions

Requirements:
  • 1+ years of experience in a customer or technical support environment
  • Solid knowledge of PL/SQL
  • Good working experience with Oracle and Unix/Linux
  • Exceptional interpersonal skills and strong communication skills
  • Experience supporting Java and XML web applications
  • Proven working knowledge in helpdesk ticketing systems
  • Excellent analytical ability and strong focus on client service

What We Offer:
  • A competitive salary and benefits package
  • The opportunity to work in a dynamic team environment
  • Professional development opportunities

About Robert Half:

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.



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