Hotel Operations Manager

3 weeks ago


Golden, Canada HOLIDAY INN EXPRESS GOLDEN - KICKING HORSE Full time

Job Title: Hotel Manager

As a Hotel Manager at HOLIDAY INN EXPRESS GOLDEN - KICKING HORSE, you will be responsible for the overall management of the hotel, ensuring exceptional guest experiences and exceeding business objectives.

Key Responsibilities:

  • Develop and implement policies and procedures for daily operations.
  • Recruit and hire staff members who share our commitment to excellence.
  • Supervise and motivate staff to provide exceptional service to our guests.
  • Negotiate with suppliers for the provision of materials and supplies.
  • Conduct training sessions to enhance staff knowledge and skills.
  • Negotiate with clients for the use of facilities.
  • Prepare budgets and monitor revenues and expenses.
  • Prepare marketing plans to increase occupancy rates.
  • Implement marketing activities to promote the hotel.
  • Enforce policies and procedures to maintain a safe and efficient work environment.
  • Address customers' complaints or concerns in a professional and courteous manner.
  • Assist clients/guests with special needs and provide exceptional service.
  • Develop and implement business plans to increase revenue and profitability.
  • Establish work schedules to ensure adequate staffing and minimize overtime.

Requirements:

  • 1 year to less than 2 years of experience in a hotel management role.
  • Excellent leadership and communication skills.
  • Ability to work in a fast-paced environment and make sound decisions quickly.
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
  • Client focus and efficient interpersonal skills.
  • Excellent oral and written communication skills.
  • Initiative and a team player attitude.

Benefits:

  • Dental plan.
  • Health care plan.
  • Vision care benefits.
  • Permanent employment.
  • 40 hours per week.


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