Hotel Operations Manager

2 weeks ago


Golden, Canada Ramada Golden Full time
Job Description:

We are seeking an experienced Hotel Operations Manager to join our team at Ramada Golden. This is a permanent, full-time position with a salary of approximately $45,000 - $55,000 per year, depending on experience.

Job Summary:

The successful candidate will be responsible for overseeing the day-to-day operations of the hotel, ensuring exceptional customer service and efficient workflow. Key responsibilities include coordinating staff duties, managing inventory, maintaining equipment and facilities, and providing guidance to junior staff members.

Key Responsibilities:
  • Staff Management: Perform same duties as workers supervised, assist clients/guests with special needs, coordinate, assign, and review work, hire and train staff in job duties, safety procedures, and company policies
  • Inventory and Supplies: Requisition materials and supplies, maintain operation of computer systems, equipment, machinery, and arrange repair work to ensure business continuity and customer service delivery
  • Facilities and Maintenance: Ensure cleanliness and organization of hotel facilities, manage maintenance and repair of equipment and furniture
  • Customer Service: Provide exceptional customer service, handle guest complaints, and resolve issues promptly and professionally
Requirements:

To be successful in this role, you will need:

  • A secondary (high) school graduation certificate
  • At least 1 year of experience in a supervisory or management role in the hospitality industry
  • Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and attention to detail
  • Dependability, efficiency, flexibility, and teamwork skills
Work Conditions and Physical Capabilities:

This position requires working in a fast-paced environment, standing for long periods, and lifting moderate weights.

Personal Suitability:

We are looking for a reliable, organized, and adaptable individual who is able to work effectively in a team environment.

Benefits:

This position offers a competitive salary, benefits package, and opportunities for professional growth and development.



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