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Endpoint Services Administrator

2 months ago

Regina, Saskatchewan, Canada SaskEnergy Full time

Job Summary

SaskEnergy is seeking a highly skilled and motivated individual to fill the role of Endpoint Services Administrator. This position is responsible for providing technical leadership and overseeing the maintenance of the desktop computing environment and associated endpoint management systems.

Key Responsibilities

  • Technical Leadership

    • Analyze and design strategies for continuous deployment to ensure high availability on systems.

    • Develop and implement patch management and application deployment strategies.

  • System Analysis and Enhancements

    • Lead the ongoing cycle of identification, testing, pilot, and deployment of security and quality updates.

    • Participate in the research, design, and implementation of desktop hardware, software, and end-user peripheral technologies.

    • Assess the risk and business impact of technical change and work with stakeholders to mitigate.

    • Work with internal and external stakeholders to troubleshoot and resolve complex technical issues and perform root cause analysis.

    • Monitor key system performance metrics and trends, taking corrective action as necessary to ensure performant and reliable operation.

  • Administration

    • Develop and monitor solutions and processes for supporting and monitoring hardware assets, including device lifecycle, acquisition, distribution, and disposal of corporate assets.

    • Administer and maintain endpoint management systems such as Microsoft Endpoint Configuration Manager (System Center Configuration Manager, Intune).

    • Lead and document the continuous development of standards and operating procedures, and review, audit, and follow-up to ensure compliance.

Requirements

  • Degree in Computer Science or Information Technology.

  • Five (5) years' experience working within an IT Operations team, specializing in endpoint management.

  • Pre-Qualifying Assessment.

Skills and Abilities

  • Communication skills.

  • Interpersonal skills.

  • Critical thinking skills.

  • Analytical and problem-solving skills.

  • Customer service skills.

  • Strong computer skills.

  • Ability to work independently as well as within a team.

  • Ability to provide guidance and on-the-job training.

  • Commitment to continuous learning.