Digital Enablement Manager

2 months ago

Toronto, Ontario, Canada Lilly Full time
Job Title: Digital Enablement Manager

We're seeking a highly skilled Digital Enablement Manager to join our team at Lilly. As a key member of our Digital Team, you will be responsible for leading the development of a comprehensive digital empowerment strategy across Commercial and Medical.

Key Responsibilities:

  • Partner with Medical and Commercial teams to deliver digital initiatives that drive customer-centric approaches and capabilities.
  • Support the affiliate in prioritizing digital building blocks and resolving conflicts through the Digital Governance process.
  • Design and coordinate change management plans to align with our omnichannel strategy and incorporate activities into daily operations.
  • Partner with Therapeutic leads to digitally translate customer decision journeys into engagement journeys.
  • Identify technology gaps and work with technology teams to co-create solutions that meet outstanding needs.
  • Key contributor in Medical/Commercial data monitoring and reporting activities to inform customer engagement initiatives.
  • Accountable for digital solutions implemented, collect feedback, and support trouble-shooting efforts.
  • Participate in developing standardized best practices, project management, process documentation, and resource planning for digital capability integration.

Requirements:

  • Bachelor's Degree in a relevant field (e.g., business, marketing, communications).
  • Minimum 2-5 years of experience with customer-facing digital engagement and processes.
  • Technical expertise with CRM, event management platform, website management, Veeva Email, and automation tools.
  • Well-versed in data and analytics, with experience in data collection and reporting tools.
  • Pharmaceutical industry experience.
  • Minimum 2 years in Digital with relevant experiences.
  • Minimum 2 years in change management and operational experience.

Additional Skills/Preferences:

  • Master of Business Administration.
  • Strategic thinker with experience in building digital roadmaps.
  • Experience in Customer Support Platform is a plus.
  • Proven planning and project management skills.
  • Strong leadership to influence in all directions, create positive change toward a vision, collaborate cross-functionally, establish goals, and deliver results.

Lilly is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. #WeAreLilly

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