Digital Enablement Manager

1 month ago

Toronto, Ontario, Canada Lilly Full time
Job Title: Digital Enablement Manager

We're seeking a highly skilled Digital Enablement Manager to join our team at Lilly. As a key member of our Digital Team, you will be responsible for leading the development of a model to elevate our Digital empowerment across Commercial and Medical.

Key Responsibilities:
  • Partner with Medical and Commercial teams to deliver Digital initiatives that introduce and embed new customer-centric approaches and capabilities.
  • Support efforts towards prioritizing Digital building blocks and resolving conflicts guided by customer needs and potential business impact.
  • Design and coordinate change management plans to align with our omnichannel strategy and incorporate activities and processes into daily activities.
  • Partner with Therapeutic leads to digitally translate the customer decision/emotional journey into customer engagement journeys.
  • Identify technology gaps and work with technology teams to co-create implement solutions that meet outstanding needs.
  • Key contributor in Medical/Commercial data monitoring and reporting activities to utilize data and inform customer engagement initiatives.
  • Accountable for Digital solutions implemented, collect feedback, and support trouble-shooting efforts.
  • Participate in developing standardized best practices, project management, process documentation, and resource planning for Digital capability integration.
Requirements:
  • Bachelor's Degree in a relevant field (e.g., business, marketing, communications).
  • Minimum 2-5 years of experience with customer-facing Digital engagement and processes.
  • Technical expertise with CRM, event management platform, website management, Veeva Email, and automation tools.
  • Well-versed in data and analytics, with experience in data collection and reporting tools.
  • Pharmaceutical industry experience.
  • Minimum 2 years in Digital with relevant experiences.
  • Minimum 2 years in change management and operational experience.
Preferred Skills:
  • Master of Business Administration.
  • Strategic thinker who can connect the dots and build solid Digital roadmaps.
  • Experience in Customer Support Platform.
  • Proven planning and project management skills.
  • Strong leadership to influence in all directions, create positive change toward a vision, collaborate cross-functionally, establish goals, and deliver results.

Lilly is an equal opportunity employer and welcomes applications from diverse candidates. We do not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status.

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