Tool Service Specialist

3 days ago

Laval, Quebec, Canada Hilti Corporation Full time
Role Overview

The role of a Service Technician at Hilti Corporation involves maintaining the quality of service in the repair of Hilti equipment. This includes timely and efficient repairs, as well as providing best-in-class customer service. The position contributes to the overall financial success of the company by controlling costs, improving processes, and containing costs throughout the repair process.

This technician will be responsible for maximizing productivity within Repair Operations (RO) while delivering high-quality, timely repairs of Hilti tools. Additionally, they will enhance the value-added image associated with owning Hilti tools.

Duties and Responsibilities
  • Maintain and enhance technical knowledge and skills through continuous professional development.
  • Perform high-quality repairs to Hilti products through proper problem diagnosis and application of prescribed corrective measures.
  • Utilize hand scanners to receive, diagnose, pick spare parts, repair, and complete the repair of Hilti tools.
  • Conduct final functional and safety testing after every repair to ensure customer safety.
  • Maintain adequate parts inventory by accurate picking of spare parts, identifying and increasing inadequate safety stock levels, through continuous inventory tracking.
  • Assist Senior Repair Technician in maintaining rapport and communication through daily contact with customers and/or sales personnel.
  • Assist with benchmarking repairs, reducing cost of goods sold, and standardizing repairs throughout the repair network, by traveling and participating in Tool Repair Workbench Summits.
  • Provide data and information to Hilti quality and product managers that are used to identify potential improvements to the overall quality and safety of Hilti tools.
  • Maintain work areas, tools, and assigned equipment in a proper, organized order thus enabling the incumbent to perform the job in a timely, safe, and efficient manner.
Requirements and Qualifications
  • High School Diploma/GED or equivalent experience required.
  • Experience in mechanical or electrical repairs.
  • Experience using Windows Applications preferred.
  • Strong communication and interpersonal skills.
  • Must possess good attention to detail and have the ability to meet deadlines.
  • Ability to learn quickly and operate effectively in a rapidly changing environment.
  • Must be customer service oriented and able to work in a team environment.
Compensation and Benefits

The estimated annual salary for this position is between $60,000 - $80,000, depending on location and experience. In addition to a competitive base salary, Hilti offers a robust benefits package including a generous paid time off policy, health and wellness programs, paid family leave, educational reimbursement and student loan assistance, RRSP matching, medical/dental/vision coverage, and other benefits to fit the needs of our employees.

We will give you the tools you need to succeed through hands-on integration training and ongoing training and mentoring, targeted leadership programs, and opportunities for international assignments in any of the 120+ countries in which we operate.

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