Customer Service Specialist

2 days ago


Laval, Quebec, Canada John Brooks Company Full time

About the Role

We are seeking a highly skilled and experienced Customer Service Specialist to join our Corporate Marketing team. As a key member of our sales team, you will be responsible for providing exceptional customer service, ensuring timely and professional responses to customer inquiries, and maintaining high levels of customer satisfaction.

Key Responsibilities

  • Provide proactive support to customers, keeping them informed of promised ship dates and order statuses
  • Respond promptly to customer inquiries, resolving issues in a timely and effective manner
  • Maintain accurate records of customer interactions using our Maximizer CS module
  • Collaborate with internal teams to expedite critical orders and meet customer needs

Requirements

  • Candidate must have a college diploma in a related field
  • Strong written and verbal communication skills in English and French
  • Minimum 1-3 years of experience in B2B customer service
  • Proficient in Microsoft Office Suite (Excel, Word, etc.)

What We Offer

  • Competitive salary: $50,000 - $65,000 per year
  • Comprehensive benefits package, including medical, dental, paramedical, and vision coverage
  • Generous paid time off and personal days
  • Annual health and wellness subsidy

About Us

John Brooks Company is a Canadian-founded and owned company with over 200 employees across the country. We pride ourselves on building a collaborative and entrepreneurial environment where creative thought and initiative are encouraged. If you're passionate about delivering exceptional customer service and have a strong work ethic, we'd love to hear from you



  • Laval, Quebec, Canada IGA Full time

    Food Service Representative - Customer Service SpecialistEstimated Salary: $15-$18 per hour.This is a part-time opportunity with flexible shifts, including day and evening hours.As a Food Service Representative at IGA, you will be responsible for providing excellent customer service to our clients. This includes:Providing outstanding customer service at all...


  • Laval, Quebec, Canada National Bank Full time

    Role OverviewNational Bank is seeking a versatile and dedicated Customer Service Representative to join our team as a Personal Banking Specialist. This role offers the opportunity to live your ambitions and have a positive impact on your clients' lives.Your Key ResponsibilitiesYou will be responsible for:Greeting clients and answering their queries in a...


  • Laval, Quebec, Canada beBee Professionals Full time $35,000 - $50,000

    We are seeking a highly motivated and customer-focused Sales Associate to join our team at beBee Professionals in Laval, Canada.Key Responsibilities:Provide exceptional customer service and assist customers with their purchases.Maintain a thorough knowledge of products and promotions to offer accurate information.Process transactions and manage cash register...


  • Laval, Quebec, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a dedicated and detail-oriented Customer Support Specialist to join our team in Laval, Canada.Overview:In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving any issues they may encounter.Key Responsibilities:Respond to customer inquiries via phone, email, and chat...


  • Laval, Quebec, Canada Randstad Full time

    Randstad is seeking a talented Customer Experience Management Specialist to lead its customer service team in Laval. As a key member of our IT sector client, you will be responsible for delivering exceptional customer experiences and driving business growth.Key Responsibilities:Develop and implement customer experience strategies that align with the...


  • Laval, Quebec, Canada RONA+ Full time

    RONA is a leading Canadian retailer of products for homeowners and DIYers. We are committed to helping our customers bring their projects to life, and we're looking for talented individuals to join our team.As a Customer Experience Specialist - Product Expert, you will be the store expert, providing detailed product information to both customers and other...


  • Laval, Quebec, Canada McDonald's Full time

    About the RoleWe're seeking a highly motivated and customer-focused individual to join our team as a Dynamic Customer Experience Specialist. This is a fantastic opportunity to work in a fast-paced environment, delivering exceptional customer service and contributing to the success of our restaurant.Key ResponsibilitiesGreet customers and provide a warm...


  • Laval, Quebec, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Laval, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate information about...


  • Laval, Quebec, Canada Laura Canada Full time

    Customer Service RepresentativeAt Laura Canada, we are seeking a skilled Customer Service Representative to join our team. As a key member of our customer service department, you will play a vital role in ensuring our customers receive exceptional service and support.Key Responsibilities:Provide timely and effective support to customers via phone and email,...


  • Laval, Quebec, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a skilled Customer Service Ambassador to provide exceptional service to our customers at beBee Professionals. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and documenting interactions.Key Responsibilities:Respond to customer inquiries via various channels.Provide accurate information...


  • Laval, Quebec, Canada Randstad Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, responding to customer inquiries, and resolving any issues that may arise.Key...


  • Laval, Quebec, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a Customer Service Associate to provide exceptional customer service at our food counter.Key Responsibilities:Greet customers and take their orders efficiently.Prepare food items according to customer preferences.Maintain cleanliness at the food counter and restock supplies.Handle cash and card payments accurately.Requirements:Previous...


  • Laval, Quebec, Canada Randstad Full time

    We are looking for a bilingual customer service representative to join our team.The ideal candidate will be available to start a job as soon as possible and will be willing to work in Laval to avoid big city traffic.Our customer, a leader in the distribution and sale of furniture, is looking for its brand new customer service representative.This is a stable...


  • Laval, Quebec, Canada Randstad Canada Full time

    Job Description:Are you a customer service professional looking for a new challenge? We're seeking a bilingual customer service representative to join our team at Randstad Canada. In this role, you'll be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Responsibilities:- Answer customer...


  • Laval, Quebec, Canada beBee Professionals Full time $25,000 - $35,000

    Job Description:beBee Professionals in Laval is seeking a skilled Cashier to join our team. As a Cashier, you will be responsible for handling customer transactions, managing cash, credit, and debit payments, and providing exceptional customer service.Key Responsibilities:Process customer purchases and handle cash, credit, and debit transactions.Provide...


  • Laval, Quebec, Canada Laura Canada Full time

    About the RoleWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Laura Canada. This individual will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues they may have in a timely and professional manner.Key...


  • Laval, Quebec, Canada Laura Canada Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at Laura Canada. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers across Quebec and Canada.About the RoleThis is a full-time position with opportunities for advancement. The successful candidate...


  • Laval, Quebec, Canada beBee Professionals Full time $25,000 - $35,000

    Job OverviewWe are seeking a highly motivated and customer-focused Sales Associate to join our team at beBee Professionals in Laval. In this role, you will have the opportunity to work in a fast-paced retail environment, providing excellent service to our customers and ensuring a positive shopping experience.This is a great opportunity for individuals who...


  • Laval, Quebec, Canada beBee Professionals Full time

    We are looking for a Customer Service Liaison to join our team at beBee Professionals. The successful candidate will be responsible for managing client accounts, developing relationships with new and existing clients, and providing support to clients. Key requirements include a Bachelor's degree in Business Administration and at least two years of experience...


  • Laval, Quebec, Canada beBee Professionals Full time $35,000 - $50,000

    beBee Professionals is seeking a talented Customer Service Associate to join our team in Laval, Canada. As a key member of our sales team, you will be responsible for providing exceptional customer service, assisting with purchases, and contributing to the overall success of our store.Key Responsibilities:Assist customers with their purchases and provide...