Operations Manager

17 hours ago

Vaughan, Ontario, Canada Sephora Full time
Job Title: Operations Lead

As a key member of our Sephora team, you will play a vital role in ensuring the smooth operation of our store. Your primary responsibility will be to lead the operations team, overseeing all aspects of store operations, including staffing, inventory management, visual merchandising, and supply management.

Key Responsibilities:
  • Operational Excellence: Lead the operations of the store, ensuring execution of all operations-focused processes and adherence to company standards.
  • Inventory Management: Manage the inventory of the store, including shipping, receiving, and returning merchandise, cycle counting, and ensuring timely completion of processes within company guidelines.
  • Visual Merchandising: Manage the merchandising concepts and on-stage visuals, ensuring they meet company standards. Provide feedback, coaching, and escalation as necessary to maintain agreed-upon standards.
  • Supply Management: Manage the process of maintaining appropriate budget and quantity of supplies, testers, and samples for the store.
  • Performance Assessment & Development: Participate in the management of all performance management situations for the operations team, ensuring timely feedback for improvement and follow-up as necessary.
  • Client Engagement: Regularly act as the Manager on Duty within the store, engaging with Beauty Advisors and clients on the sales floor whenever possible.
  • Budget Strategy: Develop and demonstrate a strong understanding of the store's sales performance, staffing, payroll, and other controllable expenses.
Requirements:
  • 1-3 years' experience in a similar role at a similar volume store or equivalent internal experience.
  • Proven ability to influence peers and provide feedback.
  • Strong store operations skills.
  • Effective time management and problem-solving skills.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive compensation package.
  • Discounts and perks for Sephora employees.

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