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Service Delivery Manager
2 months ago
Job Summary:
We are seeking a highly skilled Service Management Coordinator to join our team at BearCom Canada. As a key member of our technical services team, you will be responsible for managing a team of technicians and installers, providing leadership and guidance to ensure the successful delivery of our services.
Key Responsibilities:
- Manage a team of technicians and installers, providing guidance and leadership to ensure the successful delivery of our services.
- Coordinate recruitment and hiring of technical staff, assign training programs, and deliver personnel performance assessments.
- Assume responsibility for the cost, scheduling, and technical performance of company programs or subsystems of major programs.
- Participate in the negotiation of customer contracts and contract changes.
- Develop and maintain relationships with customers, vendors, and internal stakeholders to ensure seamless service delivery.
Requirements:
- 5+ years of experience in technical/service management in the wireless industry or similar experience.
- Knowledge of and experience with a network of vendor resources.
- Management of Sales Engineers and complex project implementations.
- Valid driver's license and proof of insurance.
What We Offer:
- Medical, dental, and vision insurance, including family coverage.
- Virtual healthcare.
- Long-term disability insurance.
- On-site parking.
Equal Employment Opportunity:
BearCom Canada is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees.
