Relief Surveillance Manager
1 month ago
Job Title: Relief Surveillance Supervisor
Job Summary:
We are seeking a highly skilled and experienced Relief Surveillance Supervisor to join our team at Gateway Casinos & Entertainment Limited. As a key member of our surveillance team, you will be responsible for overseeing surveillance activities and staff to ensure the safety and security of our gaming and entertainment guests and team members.
Key Responsibilities:
- Protect company assets by observing the activities of employees and customers via surveillance cameras.
- Review video footage on cases of patron/internal control disputes.
- Complete daily activity report and note any pertinent facts.
- Monitor recording equipment and check equipment operation.
- Provide work direction and supervision to agents.
- Recommend personnel for hire, termination, and disciplinary action.
- Conduct routine training on casino operations and equipment.
- Assign and apportion work to be done among team members.
- Plan work processes and determine effective techniques or processes to be used by team members in the course of business.
- Supervise and manage the work processes or procedures of team members.
- Understand and adhere to disciplinary policies including but not limited to counselling team members and the use of progressive discipline to modify poor performance.
- Address and manage complaints, grievances or concerns from team members.
Requirements:
- Minimum two years of supervisory experience in casino/hospitality industry preferred.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Able to write routine reports and correspondence.
- Comfortable speaking before guests or staff.
- Reliability, diligence, and a high level of integrity.
- Self-motivated and contribute positively to a team environment.
- Able to work flexible hours, evenings, and weekends.
- Experience using surveillance equipment and software is an asset.
About Us:
Gateway Casinos & Entertainment Limited is one of the largest and most diversified gaming and entertainment companies in Canada. We offer a dynamic and fun work environment, with opportunities for career advancement and professional growth. Our employees thrive with ongoing training and leadership programs, and we are committed to providing a safe and inclusive workplace.
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