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Relief Surveillance Team Lead

1 month ago


Burnaby, British Columbia, Canada Gateway Casinos & Entertainment Limited Full time

Job Summary

Gateway Casinos & Entertainment Limited is seeking a skilled Relief Surveillance Supervisor to oversee surveillance activities and staff, ensuring the safety and security of gaming and entertainment guests and team members.

Key Responsibilities

  • Protect company assets by observing the activities of employees and customers via surveillance cameras.
  • Review video footage on cases of patron/internal control disputes.
  • Complete daily activity report and note any pertinent facts.
  • Monitor recording equipment and check equipment operation.
  • Provide work direction and supervision to agents.
  • Recommend personnel for hire, termination, and disciplinary action.
  • Conduct routine training on casino operations and equipment.
  • Assign and apportion work to be done among team members.
  • Plan work processes and determine effective techniques or processes to be used by team members in the course of business.
  • Supervise and manage the work processes or procedures of team members.
  • Understand and adhere to disciplinary policies including but not limited to counselling team members and the use of progressive discipline to modify poor performance.
  • Address and manage complaints, grievances or concerns from team members.

Requirements

  • Minimum two years of supervisory experience in casino/hospitality industry preferred.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Able to write routine reports and correspondence.
  • Comfortable speaking before guests or staff.
  • Reliability, diligence, and a high level of integrity.
  • Self-motivated and contribute positively to a team environment.
  • Able to work flexible hours, evenings, and weekends.
  • Experience using surveillance equipment and software is an asset.

About Gateway Casinos & Entertainment Limited

Gateway Casinos & Entertainment Limited is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms.