E-commerce Order Fulfillment Specialist

3 weeks ago

Hamilton, Ontario, Canada Fortinos Full time

Why is this role important?

At Fortinos, our Personal Shoppers play a vital role in delivering a personalized shopping experience to our customers. They are responsible for accurately filling customer e-commerce orders with efficiency and attention to detail.

Key Responsibilities:

  • Provide exceptional customer service by assisting with general questions and maintaining a positive environment.
  • Shop for customers by accurately filling their orders with quality products.
  • Scan products and process customer transactions accurately using debit, credit, cash, and gift cards.
  • Contact customers to ensure order accuracy or to inquire about product substitutions.

What We're Looking For:

  • A team player with an attention to detail.
  • Driven and able to work independently in a fast-paced environment.
  • Resourceful and courteous when resolving customer questions.
  • Motivated to learn new things.

What You'll Bring:

  • Flexibility to work a variety of hours, including days, evenings, nights, and weekends.
  • Able to move up to 50lbs and be in constant mobility for an entire shift.

How You'll Succeed:

At Fortinos, we attribute our success to preserving our core values: super fresh foods, well-trained staff, store cleanliness, and above all, superior, friendly customer service. If you're open-minded, responsive to change, and up to the challenges provided in a fast-paced retail environment, we encourage you to apply today.

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