Senior CRM Operations Specialist

7 days ago

Toronto, Ontario, Canada Romspen Investment Corporation Full time

Romspen Investment Corporation is a leading Canadian non-bank mortgage lender specializing in commercial and industrial real estate mortgages.

We provide customized mortgage solutions for term, bridge, and construction financing.

The Senior CRM Operations Specialist will work with the IT team and end users to maintain and oversee daily CRM activities, as well as support new project initiatives.

This role requires strong analytical skills, attention to detail, and data accuracy.

Responsibilities:

  • Manage user onboarding, including profile creation, role assignment, and permission setting
  • Provide comprehensive training and support for new and existing CRM users
  • Perform data entry, cleanup, deduplication, and quality checks to maintain data integrity
  • Create and optimize reports and dashboards tailored to stakeholder needs
  • Analyze CRM data to identify trends, inconsistencies, and offer actionable insights
  • Coordinate integrations with third-party applications, plugins, and tools
  • Engage with internal teams to gather requirements and implement solutions effectively
  • Address and resolve service desk tasks with efficiency and priority
  • Participate in Agile ceremonies, including sprint planning, daily stand-ups, and retrospectives
  • Gather user feedback to identify areas for improvement and suggest enhancements
  • Assist in testing new features, updates, and integrations before deployment
  • Monitor data access and security protocols to ensure compliance with organizational policies
  • Create training materials and user guides for onboarding and ongoing user education

Qualifications:

  • Salesforce Associate Certification, Salesforce Administrator Certification, or equivalent
  • At least two years' experience with CRM platforms
  • Advanced Excel skills for data analysis and cleanup
  • Strong understanding of CRM workflows and process automation
  • Analytical mindset with attention to detail and data accuracy
  • Knowledge of SQL and SOQL for database querying
  • Familiarity with project management tools (Azure DevOps, Jira)
  • Basic Python skills (advantageous)
  • Experience in data migration between systems or platforms
  • Strong problem-solving abilities to troubleshoot issues effectively
  • Adaptability to changing technologies and processes in a fast-paced environment
  • Excellent organizational and communication skills
  • Ability to work independently and collaboratively
  • Willingness to continuously learn and stay updated with CRM trends

The estimated salary range for this position is $60,000 - $80,000 per year.

  • Senior Marketing Automation Specialist

    3 days ago

    Toronto, Ontario, Canada JAM CRM Full time

    We are JAM CRM, an award-winning, game-changing CRM agency located in Liberty Village. As a Senior Marketing Automation Specialist, you will play a key role in setting up, testing and deploying complex data-driven marketing campaigns for Canada's top brands.

  • Senior CRM Operations Specialist

    6 days ago

    Toronto, Ontario, Canada Romspen Investment Corporation Full time

    Romspen Investment Corporation is a leading Canadian non-bank mortgage lender specializing in commercial and industrial real estate mortgages.We offer customized mortgage solutions for term, bridge, and construction financing with an overall portfolio of $3.1 billion and a 25-year investment history of over $8 billion in over 1000 real estate mortgages.The...

  • Senior SAP CRM Banking Specialist

    6 days ago

    Toronto, Ontario, Canada Dash Consultancy Services Full time

    About the Role:The Senior SAP CRM Banking Specialist position at Dash Consultancy Services involves supporting a client in upgrading their SAP CRM system. The ideal candidate will have experience working with banking systems, particularly in account origination.Job Requirements:We are seeking a skilled Consultant with 6 to 8 years of experience in SAP CRM...

  • Enterprise Marketing Automation Specialist

    4 weeks ago

    Toronto, Ontario, Canada JAM CRM Full time

    We are JAM CRM, an award-winning CRM agency committed to delivering innovative solutions. We're seeking a skilled Enterprise Marketing Automation Specialist to join our team of experts in creating exceptional work and achieving outstanding results.Job SummaryThis is a challenging role that requires expertise in deploying complex marketing automation...

  • Marketing Automation Specialist

    3 weeks ago

    Toronto, Ontario, Canada JAM CRM Full time

    Role OverviewWe are JAM CRM, a renowned CRM agency in Liberty Village, dedicated to delivering exceptional work for our clients. We're seeking a Marketing Automation Specialist to join our team of over 150 communication experts.This role involves working with account and development teams to set up, test, and deploy complex, dynamic marketing campaigns for...

  • Senior Email Designer for Salesforce

    7 days ago

    Toronto, Ontario, Canada JAM CRM Full time

    About JAM CRMWe are a forward-thinking, award-winning CRM agency based in Liberty Village. Our team is looking for an experienced Senior Email Designer who specializes in designing and developing cutting-edge email campaigns using Salesforce Marketing Cloud.Our ideal candidate has at least 1 year of experience in front-end email development,...

  • Strategic Marketing Operations Specialist

    2 days ago

    Toronto, Ontario, Canada JAM CRM Full time

    We are JAM CRM, an award-winning game-changer in the CRM industry.We're looking for a Strategic Marketing Operations Specialist to join our team of over 150 experts dedicated to creating incredible work and smashing personal and professional goals.You'll work with account and development teams to set up, test, and deploy complex data-driven marketing...

  • Senior Software Developer

    3 weeks ago

    Toronto, Ontario, Canada Randstad Canada Full time

    Job SummaryWe are seeking an experienced Senior Software Developer to join our team as a CRM specialist. The ideal candidate will have a strong background in software development and experience working with Salesforce.

  • Creative Communications Specialist

    7 days ago

    Toronto, Ontario, Canada JAM CRM Full time

    About JAM CRMWe are a forward-thinking, award-winning CRM agency based in Liberty Village.Salary & BenefitsThe estimated salary for this role is $80,000 - $110,000 per year, depending on experience.Job DescriptionWe are seeking a skilled Creative Communications Specialist to join our team of over 150 experts dedicated to creating exceptional work and...

  • Senior Frontend Email Specialist

    7 days ago

    Toronto, Ontario, Canada JAM CRM Full time

    About UsJAM CRM is an award-winning, forward-thinking CRM agency in Liberty Village. We're looking for an experienced HTML Email Developer to create pixel-perfect emails.**Job Overview**We need a skilled frontend developer who can craft visually stunning and responsive HTML 5, XHTML, and CSS markup. The ideal candidate has experience with all stages of email...

  • IT Support Specialist

    1 month ago

    Toronto, Ontario, Ontario, Canada JAM CRM Full time

    We are JAM Direct, an award-winning, game-changing, forward-thinking, CRM agency tucked away in trendy Liberty Village. We’re looking for an IT Support Specialist to join our team of over 150 1:1 communication experts who are dedicated to creating incredible work, making our client’s proud, and smashing personal and professional goals along the way. With...

  • Senior Salesforce Developer

    3 weeks ago

    Toronto, Ontario, Canada Randstad Canada Full time

    Randstad Canada is a leading staffing agency that connects talented professionals with top companies in various industries. As a Senior Salesforce Developer - CRM Implementation Specialist, you will play a crucial role in driving business growth and customer satisfaction through the implementation of innovative Salesforce solutions.Job DescriptionThe Senior...

  • Enterprise Marketing Automation Specialist

    1 week ago

    Toronto, Ontario, Canada JAM CRM Full time

    We are JAM CRM, a leading Canadian CRM agency renowned for our innovative approach and exceptional client satisfaction. We're seeking an experienced Enterprise Marketing Automation Specialist to join our team of over 150 communication experts dedicated to delivering outstanding results.Key Responsibilities:To manage multiple Salesforce Marketing Cloud...

  • Digital Marketing Campaign Specialist

    3 days ago

    Toronto, Ontario, Canada JAM CRM Full time

    We are JAM CRM, a pioneering CRM agency based in Liberty Village. Our team of over 150 communication experts is dedicated to creating groundbreaking work and making our clients proud. We're looking for a highly skilled Digital Marketing Campaign Specialist to join our team.Key Responsibilities:Manage multiple accounts for enterprise-level clients using...

  • Senior CRM Solutions Architect

    3 weeks ago

    Toronto, Ontario, Canada Foilcon Full time

    Job DescriptionFoilion is seeking a highly skilled Senior CRM Solutions Architect to join our team.This role involves designing and implementing end-to-end CRM solutions that align with business objectives, leveraging expertise in Microsoft Dynamics and portal technologies like ADX studio.Key ResponsibilitiesTranslate technical systems specifications into...

  • Highly Skilled IT Infrastructure Support Specialist

    4 days ago

    Toronto, Ontario, Canada JAM CRM Full time

    We are a dynamic and forward-thinking CRM agency, committed to delivering exceptional results for our clients. Our team of experts is dedicated to creating innovative solutions that drive success.This role offers an exciting opportunity to join our IT team as a highly skilled infrastructure support specialist. As part of our team, you will be responsible for...

  • Strategic Marketing Automation Specialist

    3 weeks ago

    Toronto, Ontario, Canada JAM CRM Full time

    About the RoleWe are a leading CRM agency seeking a skilled Strategic Marketing Automation Specialist to join our team. This exciting opportunity involves working closely with account and development teams to design, implement, and deploy complex marketing automation solutions for top Canadian brands.Key Responsibilities:Manage multiple Salesforce Marketing...

  • Enterprise Marketing Automation Solutions Specialist

    2 days ago

    Toronto, Ontario, Canada JAM CRM Full time

    Company OverviewJAM CRM is a leading CRM agency in Canada, known for its innovative approach to marketing automation. With over 150 experts dedicated to delivering exceptional results, our team is poised to make a significant impact in the industry.Job DescriptionWe are seeking an Enterprise Marketing Automation Solutions Specialist to join our team of...

  • Marketing Automation Solutions Specialist

    7 days ago

    Toronto, Ontario, Canada JAM CRM Full time

    About UsJAM CRM is an award-winning CRM agency that delivers innovative marketing solutions to clients across Canada.

  • Digital CRM Specialist

    4 weeks ago

    Toronto, Ontario, Canada McDonald's Full time

    Job SummaryThe CRM Deployment Specialist will be responsible for deploying all campaigns within the Digital CRM Program at McDonald's. In this role, you will contribute to a fast-paced and high-priority team within the Canada Technology function to support innovative and business-as-usual projects/programs involving segmentation, offers, loyalty campaigns,...