Highly Skilled IT Infrastructure Support Specialist

2 days ago


Toronto, Ontario, Canada JAM CRM Full time

We are a dynamic and forward-thinking CRM agency, committed to delivering exceptional results for our clients. Our team of experts is dedicated to creating innovative solutions that drive success.

This role offers an exciting opportunity to join our IT team as a highly skilled infrastructure support specialist. As part of our team, you will be responsible for providing top-notch technical support, managing end-user devices, and collaborating with our system administrators on various projects.

Key Responsibilities

  • Deliver first-class IT support, including troubleshooting hardware and software issues, and ensuring seamless daily IT operations for all employees
  • Manage and maintain a diverse range of end-user devices, including mobile device management with JAMF and Intune
  • Update and maintain comprehensive IT documentation
  • Support the management of server, network, and cloud environments (Windows Server, Linux, AWS/Azure/GCP)

Required Skills and Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 3-6 years of experience in IT support, with a strong background in end-user operating systems such as Windows and macOS
  • Familiarity with mobile device management tools, like JAMF and Intune
  • Proficiency in system administration, including server, networking, and cloud technologies
  • Understanding of Microsoft Active Directory and related services (DNS, GPO, etc.)
  • Experience with cloud-based services and applications (O365, Adobe CC, etc.)
  • Knowledge of networking principles, including security best practices
  • Strong documentation skills, with the ability to document configurations, processes, and assets

Estimated Salary: $80,000 - $110,000 per year, depending on experience and qualifications. We offer a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development.



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