Spa Operations Director

4 weeks ago

Moncton, New Brunswick, Canada Sophia's Nails Full time
Spa Manager Job Description at Sophia's Nails
  • Education: Bachelor's degree required for this position
  • Experience: At least 1 year of experience in the beauty industryWork Setting
  • This role is based in a beauty shop or aesthetic serviceResponsibilities
    • Direct and Control Daily Operations: Oversee the day-to-day activities of the salon, ensuring everything runs smoothly and efficiently
    • Evaluate Daily Operations: Monitor and assess the performance of the salon, identifying areas for improvement
    • Plan and Organize Daily Operations: Develop and implement plans to improve the salon's operations and achieve business goals
    • Establish or Implement Policies and Procedures for Staff: Create and enforce policies and procedures to ensure the salon runs smoothly and efficiently
    • Plan and Control Budget and Inventory: Manage the salon's finances and inventory, ensuring we stay within budget
    • Manage Contracts for Advertising or Marketing Strategies: Oversee the salon's advertising and marketing efforts, ensuring we reach our target audience
    • Hire, Train and Supervise Staff: Recruit, train, and manage the salon's staff, ensuring they have the skills and knowledge needed to succeed
    • Address Customers' Complaints or Concerns: Handle customer complaints and concerns, ensuring we provide excellent customer serviceSupervision
    • This role supervises 3-4 staff membersWork Conditions and Physical Capabilities
    • Attention to Detail: Must have excellent attention to detail to ensure the salon runs smoothly and efficiently
    • Fast-Paced Environment: Must be able to work in a fast-paced environment, managing multiple tasks and prioritiesPersonal Suitability
    • Client Focus: Must have excellent customer service skills, ensuring we provide excellent service to our clients
    • Efficient Interpersonal Skills: Must be able to communicate effectively with staff, clients, and suppliers
    • Excellent Oral Communication: Must have excellent oral communication skills, both in person and over the phone
    • Excellent Written Communication: Must have excellent written communication skills, including email and report writing
    • Flexibility: Must be able to adapt to changing situations and priorities
    • Judgement: Must have excellent judgement, making informed decisions to benefit the salon
    • Organized: Must be highly organized, prioritizing tasks and managing multiple projects
    • Reliability: Must be reliable, ensuring we meet our commitments to clients and staff
    • Team Player: Must be able to work as part of a team, supporting colleagues and contributing to the salon's successSupport for Newcomers and Refugees
    • This role provides diversity and cross-cultural training to create a welcoming work environment for newcomers and refugeesSupport for Youths
    • This role provides awareness training to employees to create a welcoming work environment for youthSupport for Indigenous People
    • This role provides cultural competency training and awareness training to all employees to create a welcoming work environment for Indigenous workers
    • Work Term: Full-time
    • Work Language: English
    • Hours: 30 hours per week

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