Senior Heavy Duty Service Operations Manager
4 days ago
At Universal Truck and Trailer, we are Atlantic Canada's largest heavy-duty truck dealership featuring the most up-to-date dealer service bays in Southern New Brunswick and Prince Edward Island. As an authorized sales, service, parts, and warranty dealership for premium products Freightliner and Western Star Trucks, we strive to provide exceptional customer service.
We have an exciting opportunity for a Senior Heavy Duty Service Operations Manager to join our team in our Truck and Trailer Shop located in Saint John, NB. This key role requires an enthusiastic, highly motivated individual with proven leadership skills and a passion for delivering outstanding customer service.
The successful candidate will be responsible for:
- Coodinating service work in order of appointment and priority
- Communicating service work scope to technicians to ensure customer expectations are met
- Assisting Service Advisors in their scheduling duties by monitoring workload and maximizing bay utilization
- Monitoring repair progress against estimates and updating Service Advisors & customers with any changes
- Quality checking completed Repair Orders (RO)
- Minimizing unbilled labor through diligent work scheduling and planning
- Ensuring adherence to and enforcing company safety policies
This is a fantastic opportunity for someone looking to take on a senior management role in a fast-paced and dynamic environment. Key qualifications include:
- Mechanical aptitude
- Computer skills (experience with Microsoft Excel is essential)
We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience, as well as opportunities for growth and development within the company. If you're passionate about delivering exceptional customer service and leading a team to success, we encourage you to apply.
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