Service Operations Manager

7 days ago


Saint John, New Brunswick, Canada Universal Truck & Trailer Full time

At Universal Truck & Trailer, we are seeking a highly motivated Service Operations Manager to join our team in Saint John, New Brunswick. This is a fantastic opportunity for an individual with leadership skills and a passion for delivering exceptional customer service.

About the Role

This is a key position within our organization, responsible for coordinating service work and ensuring seamless communication between technicians and customers. The successful candidate will be a natural leader, able to motivate and guide our team of technicians to deliver outstanding results.

Key Responsibilities:
  • Coordinate service work in order of appointment and priority to maximize efficiency and productivity
  • Communicate service work scope to technicians, ensuring customer expectations are met and exceeded
  • Assist Service Advisors in their scheduling duties by monitoring workload and optimizing bay utilization
  • Monitor repair progress against estimates and update Service Advisors and customers on any changes
  • Quality check completed Repair Orders (RO) to ensure high-quality workmanship
  • Minimize unbilled labor through diligent work scheduling and planning
  • Adhere to and enforce company safety policies, maintaining a safe working environment for all employees

We offer a competitive salary of approximately $85,000 per year, based on industry standards and location.

The ideal candidate will possess excellent leadership skills, mechanical aptitude, and computer skills, particularly experience with Microsoft Excel. They must be committed to quality, safety, and service, with a strong focus on delivering exceptional customer experiences.

About Us

Universal Truck & Trailer is Atlantic Canada's largest heavy-duty truck dealership, featuring state-of-the-art service bays and a wide range of premium products from Freightliner and Western Star Trucks. We pride ourselves on providing exceptional customer service and support, with a dedicated team of professionals who share our commitment to quality and excellence.



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